Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Calia McMahon

Bunbury,WA

Summary

I'm a person who aims to learn as much as possible to develop skills and knowledge. I'm a hardworking self-motivated individual with an enthusiastic attitude, demonstrating a high level of commitment in any tasks at hand, incorporating skills very well in a team environment. I also show a high level of safety and responsibility not only in the workforce but in everyday life. I am looking for an opportunity in the workforce where I can utilize my skills and experience. I am willing to do training as required for employment. I pride myself with commitment, loyalty and ability to master any task put before me.

Overview

8
8
years of professional experience

Work History

Bartender

Lost Bills
05.2024 - Current
  • Serving high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Performing opening and closing duties, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.

Customer Service and Administration Officer

Cleanaway - Picton
06.2022 - 03.2024
  • Preparing and helping process operational run sheets
  • Administering office procedures
  • Entering operational run sheets into VRP
  • Successfully completing weekly/monthly KPI's
  • Proficient in using excel
  • Excellent customer service and communication skills
  • High level of data entry
  • Strong organizational and time management skills
  • Proficient use in Industrial and Municipal VRP client
  • Proficient use in Salesforce
  • Successfully resolve customer complaints.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Receptionist

Forrest Avenue Dental Centre
03.2020 - 06.2022
  • Excellent customer service and communication skills, both in person and over the phone
  • Cash Handling, EFTPOS transactions, various use of POS machines including HICAPS
  • Preparing and maintaining patient's records
  • Arranging patient bookings
  • Maintaining confidentiality of all patient information
  • Providing support and training to new employees
  • Successfully completing weekly KPI's
  • Proficient in using word, excel and Dental 4 windows client (D4W).

Retail Assistant

AFL Store - Cannington
07.2019 - 01.2020
  • Customer liaison, welcoming and greeting customers
  • Operate point of sale registers and EFTPOS machines
  • Maintain store condition and cleanliness
  • Maintain stock control in store
  • Time management when attending to customers
  • Participate in routine stock-takes
  • Training and support to new employees.

Waitress

Benesse café - Bunbury
09.2018 - 01.2019
  • Provide excellent customers service experience for every customer
  • Adhere to timing standards for products and services
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Knowledge of all food, liquor, beer, wine and retail offered
  • Assist in keeping the restaurant clean and safe
  • Provide responsible service of alcoholic beverages in accordance with legislation
  • Serve food and beverages to any table as needed
  • Cash handling policies and procedures, EFTPOS transactions, operation of POS
  • Provide support and assistance as a kitchen hand when required
  • Maintain a clean and safe working environment
  • Table management, ensuring timely service.

Retail Assistant

City Beach - fashion outlet
12.2017 - 05.2018

Cashier / Kitchenhand

Eaton fish and chips
05.2016 - 09.2020

Education

CPPCLO3003 Clean using safe practices, CPPCLO3005 Confirm and apply privacy and security practices when cleaning, Cleaning Training -

SITHIND002 Source and use information on the hospitality industry, SITHIND004 Work effectively in a hospitality environment, Hospitality Training -

Certificate III Retail -

Training Institute of Australasia
01.2019

Successfully completed year 11 -

Bunbury Senior High School
01.2018

Certificate II in Hospitality -

Bunbury Senior High School
01.2018

Skills

  • Excellent customer service and communication skills, capability to liaise with customers
  • Ability to work independently and in a team environment
  • Excellent time management and attention to detail
  • Highly organised and prepared
  • Ability to learn quickly and take instructions
  • Work autonomously
  • Flexible approach to work
  • Advanced use of Microsoft Software
  • Cash Handling, EFTPOS transactions and use of various POS machines
  • Handling of food and drinks in accordance with legislation
  • High attention to detail
  • Patience and Tolerance
  • Bar Equipment Familiarity

References

  • Todd Dermody, Manager, Cleanaway, 0438 996 395
  • Kelly Williams, Manager, Forrest Avenue Dental Centre, 0458 648 455
  • Debbie Buswell, Manager/Owner, Eaton Fair Fish and Chips, 0400 953 809

Timeline

Bartender

Lost Bills
05.2024 - Current

Customer Service and Administration Officer

Cleanaway - Picton
06.2022 - 03.2024

Receptionist

Forrest Avenue Dental Centre
03.2020 - 06.2022

Retail Assistant

AFL Store - Cannington
07.2019 - 01.2020

Waitress

Benesse café - Bunbury
09.2018 - 01.2019

Retail Assistant

City Beach - fashion outlet
12.2017 - 05.2018

Cashier / Kitchenhand

Eaton fish and chips
05.2016 - 09.2020

CPPCLO3003 Clean using safe practices, CPPCLO3005 Confirm and apply privacy and security practices when cleaning, Cleaning Training -

SITHIND002 Source and use information on the hospitality industry, SITHIND004 Work effectively in a hospitality environment, Hospitality Training -

Certificate III Retail -

Training Institute of Australasia

Successfully completed year 11 -

Bunbury Senior High School

Certificate II in Hospitality -

Bunbury Senior High School

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Calia McMahon