Taylor Lucas
Nerang,QLD
Summary
Dedicated and energetic customer-oriented individual, who thrives in a fast-paced hospitality work environment. Developed strong multi-tasking, customer service and interpersonal skills. Skilled in preparing and serving food, while cleaning and maintaining the cafe area and operate cash registers to take payments from customers. Excellent people skills and able to work quickly under pressure.
Overview
8
8
years of professional experience
Work History
Supervisor
Zambrero's Restaurant
04.2022 - Current
- Greet customers and provide friendly and efficient customer service
- Monitoring employee productivity and providing constructive feedback when needed
- Setting goals for employees ensuring all employees understand their delegated tasks
- Train new employees
- Always maintain a clean and sanitised workplace
- Provide fresh quality products
- Take customer orders and processing order and EFTPOS transactions using Point of Sale system and cash handling
- Prepare food and beverages within safe food handling practices and replenish stock
- Opening and setting up store/closing the store.
Café Worker/Bartender
Nerang RSL
10.2021 - 01.2022
- Greet customers providing friendly and helpful customer service
- Prepare and cook food in the café, adhering to food hygiene safety standards
- Take customers’ orders and provide table service and clean and prepare tables for use
- Clear glasses in the gaming rooms, prepare and pour drinks as a bartender
- Take and prepare customer beverage orders to brand specifications and customer requests
- Operate till to process customers payments and EFTPOS transactions and cash handling.
Team Member
KFC Nerang
05.2021 - 11.2021
- Greet customers and provide friendly and efficient customer service
- Always maintain a clean and sanitised workplace
- Provide fresh quality products
- Take customer orders and processing order and EFTPOS transactions using Point of Sale system and cash handling
- Prepare food within safe food handling practices and replenish stock.
Cleaner
OCD Cleaning
04.2017 - 05.2019
- Performed general cleaning, tidying and bond cleaning of residential homes
- Cleaned and mopped wet areas of bathrooms, kitchens and laundries
- Cleaning of bathrooms
- Washing windows
- Safe handling of cleaning chemicals
- Attention to detail.
Sales Assistant
Industrial Work Wear
06.2016 - 03.2017
- Greeted customers and provided excellent customer service
- General cleaning duties
- Cleaning of bathrooms and kitchen
- Maintained inventory control and ordered new stock to ensure adequate stock levels
- Created eye-catching visual merchandising displays to attract customers
- Processed point of sale transactions, balanced end of day takings and handled cash efficiently and accurately.
Skills
- Excellent written and verbal communication skills, able to communicate clearly and effectively with customers and team members in person and via phone and liaise with customers, team members and supervisors
- Good interpersonal skills, works well with others, ability to develop positive working relationships with team members and customers
- Good knowledge of creating various coffee drinks and preparing alcoholic and non-alcoholic beverages quickly and accurately
- Excellent customer service and hospitality even under stressful times
- Always maintain a clean and neat workspace and conform to WHS standards
- Efficient time management and strong organisational skills, ability to multitask and prioritise tasks with attention to detail and accuracy to meet timeframes
- Ability to work effectively as part of a team and independently with leadership skills
- Ability to work well under pressure in fast-paced environments
- Excellent physical stamina to stand for hours
- Prepare and cook food in a café
- Proficient computer skills
- Reliable, punctual, honest, positive ‘can do’ attitude with excellent work ethic
- Active listening skills and can follow instructions
- Willingness to learn with quick uptake
- Food and Beverage preparation
- Customer Service
- Taking orders
- Clearing and cleaning tables
- Operate cash registers/eftpos machine
- Teamwork
- Organization skills
- Flexibility
Education Certification
- RSA – Responsible Service of Alcohol - 2020
- RSG - Responsible Service of Gambling - 2020
- Covid19 Infection Control Safe Training - 2020
- Barista Course – HELP Employment - 2018
- Certificate II - Hospitality & Tourism - 2018
- Year 12 Certificate – Nerang State High School - 2018
References
- Miss Shannon Lee, Manager KFC Nerang, 0490 555 530
- Miss Crystal Carthew-Zimmer, Manager Zambreros Restaurant, 0481 143 072
Timeline
Supervisor
Zambrero's Restaurant
04.2022 - Current
Café Worker/Bartender
Nerang RSL
10.2021 - 01.2022
Team Member
KFC Nerang
05.2021 - 11.2021
Cleaner
OCD Cleaning
04.2017 - 05.2019
Sales Assistant
Industrial Work Wear
06.2016 - 03.2017