Calina Walsh
Banff ,Canada
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills. I have also secured housing in Banff on Wolf street with a 6 month lease.
Overview
6
6
years of professional experience
Work History
Server/Host
Canadian Brewhouse
05.2024 - 10.2024
- Worked as a host for 2 months prior to being promoted to a serving position.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Bull wheel, Big White Ski Resort
11.2023 - 04.2024
- I worked at The Bull Wheel for both the 2022/23 and 2023/24 winter seasons as a serve.
- Delivered orders to guests promptly
- Responded to all guest queries regarding menu items and beverages
- Worked as a food runner, expo and host when needed
- Used open table effectively as a Host
- Processed cash and credit card guest payments
- Followed all food sanitation and safety requirements
- Responded to guest queries and complaints in a timely and courteous manner
Flight Attendant
Regional Express Airlines
05.2022 - 10.2023
- Worked as a Solo Flight Attendant on the Saab 340 Aircraft
- Conducted pre flight security and safety checks of the cabin and emergency equipment
- Performed individual briefs for exit row passengers, special needs passengers and passengers travelling with infants
- Explained and demonstrated the use of safety equipment to all passengers
- Oversee the maintenance of comfort, safety and security of all passengers
- Used effective communication with both the flight deck and passengers
Bar tender
Miranda Hotel + The Union Place Hotel
02.2019 - 04.2022
- Poured and prepared on tap and mixed drinks, polished glassware, bussed tables and always maintained a clean work environment
- Professionalism in managing commercial requirements of each shift
- Managed bar inventory and supplies
- Applied excellent organisational and multi-tasking abilities to handle simultaneous customer, team and business needs whilst avoiding unnecessary delays or errors
- Thoroughly confirmed identification and monitored guests for intoxication in accordance with the Responsible Service of Alcohol legislation and immediately reported concerns to management
- Created long term positive relationships with both staff and regular clientele, maintaining and promoting the business and brand
- Resolved customer grievances in a polite and customer friendly manner
Gymnastics Coach
Danebank Anglican School for Girls
03.2020 - 06.2021
- Developed an instructional program for female students aged 3-12
- Observed and spotted the gymnasts as they perform on various apparatus, ensuring the safety of each individual
- Developed clear and effective communication tailored to the different age groups to ensure an understanding of the expectations and process of each apparatus
- Brought a positive and friendly attitude to work to create close connections with my gymnasts, ensuring a fun and inclusive environment
Education
HSC -
ST PATRICKS COLLEGE
01.2018
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01.2023
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Australian Airline Pilot Academy
01.2022
Skills
- 8 years hospitality experience
- 18 Months Canadian serving experience
- 5 years Bar Tending experience
- Strong customer service skills
- Exceptional work ethic, time management skills and handling of pressure
- Strong team player
- First Aid and CPR
Timeline
Server/Host
Canadian Brewhouse
05.2024 - 10.2024
Server
The Bull wheel, Big White Ski Resort
11.2023 - 04.2024
Flight Attendant
Regional Express Airlines
05.2022 - 10.2023
Gymnastics Coach
Danebank Anglican School for Girls
03.2020 - 06.2021
Bar tender
Miranda Hotel + The Union Place Hotel
02.2019 - 04.2022
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Australian Airline Pilot Academy
HSC -
ST PATRICKS COLLEGE
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