Lisa Clarke
Zenith Hospitality
Colyton,Sydney
1
Certification
15
Years of experience
Dynamic professional with 13 years of diverse experience in customer service, hospitality, and retail, along with two years as a receptionist. Proven expertise in product presentation, adherence to regulatory procedures, and effective management of cash transactions and staff rosters for teams of 15-30. A commitment to excellence drives every task, ensuring high-quality outcomes while continuously seeking opportunities for personal and professional growth. Recent experiences as a stay-at-home parent have fostered valuable skills in patience, adaptability, and quick decision-making, enhancing the ability to thrive in fast-paced environments.
References- Caitlyn Curmi (Wagonwheel Manger) 0422 522 045
Work History
Bar and Gaming Attendent.
- Assisted guests with gaming inquiries and provided exceptional customer service.
- Monitored gaming equipment to ensure proper functionality and compliance with regulations.
- Educated patrons on gaming rules, enhancing understanding and engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial operations.
- Opening and closing Bar and Gaming following procedures and regulations.
Bar and Gaming Attendant
1 Year 5 Months- Promotions – Meat raffles and Badge draws- setting up, microphone use
- Bar and Gaming open and close for over 100 Gaming machines
- Reception
- FOH
Bar and Gaming Attendant
- Promotions – Meat raffles and Badge draws- setting up, microphone use, crowd inclusion, children's raffles, preparing and running of kids' activities
- Drink making
- POS and money handling
- Attending to gaming machines in a room of over 30
- Closing of bar and gaming area
13 Years
- Making daily routines
- Maintaining a household including organizing educational and fun events and outings
- 2018-2024 P&C volunteering
- Volunteering at School Excursions as ‘Parent Helper’
Receptionist
1 Year- Daily Phone calls and emails from clients
- Liaising with clients, mechanics, managers and manufactures
- Assisting clients with issues including contacting mechanics and managers with the clients or gathering information to answer clients' issues or concerns
Hospitality
1 Year- Preparation and cooking of orders through breakfast, lunch and dinner
- Display of bar alcoholic beverages, glasses, bottles and cafe cakes, slices etc.
- Stock Take and preparation of coffee, tea, hot chocolate and alcoholic drinks
- Kitchen, bar, cafe and walk in fridge/freezer daily cleaning and stock take
Retail
1 Year- Managing cash registers, card transactions and cash balancing daily
- Daily emails and phone calls from customers and other ‘Game’ stores
- Transfer of stock between ‘Game’ stores
- Merchandise presentation and store room origination
- Daily cleaning and deep cleaning
- Daily stock take and weekly inventory
- Managing ‘Wait Lists’ for unreleased and back ordered stock
Retail and Customer Service
2 Years- Managing cash registers, card transactions and cash balancing daily
- Helping customers instore finding Memorabilia instore, from other ‘Bar World’ stores
- Assisting customers navigate ‘Bar World’ online store
- Stock take and inventory
- Transfer of stock between store
- Merchandise presentation and store room origination
- Daily cleaning
- Daily phone calls and emails from customers, management and other stores
Hospitality and Customer Service
4 Years- Managing customer orders, catering orders and complaints
- Making staff rosters including handling staff shift swaps and requested days off
- Managing cash registers, card transactions and cash balancing daily
- Stock take and inventory
- Food preparation and cooking in line with Food Health and Safety Standards
- Daily cleaning and monthly deep cleaning of kitchen equipment and all other areas of Store
- Assisting Management in staff meetings and Christmas parties
Education
ARCG - ARCG
RSA And RCG - RSA And RCG
Skills
13 years Customer Service Experience
8 years Hospitality Experience
4 years Retail Experience
2 Years Receptionist
2 years Bar and Gaming Attendant
Barista
RSA
RCG and ARCG
1 year Receptionist Experience
Stock Take and Inventory
Roster scheduling including shift swaps and requested days off
Handling of daily customer and staff issues and complaints via phone calls
emails and in person
Stock and Product presentation
pricing and organization
Managing daily cash registers
card transactions and cash balancing.
Food and drink preparation and cooking in line with Food Health and Safety Standards
Bar and gaming set up
close and preparation. Including documentation and reporting in line with RSA and RCG regulations.
Customer/Client relations
Certification
RCG and RSA – Catch Training
ARCG – Short Courses Australia
Timeline
Bar and Gaming Attendant
St Marys Diggers, Band Club and Brell House
01.2025 - 2026Read More
Bar and Gaming Attendant
Penrith Gaels Cultural and Sporting Association
01.2025 - 01.2025Read More
Stay At Home Parent
01.2012 - 01.2025Read More
Receptionist
Phillips Fabrication
01.2010 - 01.2011Read More
Hospitality
Parramatta Leagues Cafe
01.2009 - 01.2010Read More
Retail
Game (multiple stores)
01.2008 - 01.2009Read More
Retail and Customer Service
Bar World
01.2007 - 01.2009Read More
Hospitality and Customer Service
KFC (Multiple Stores)
01.2003 - 01.2007Read More
Catch Tranning
RSA And RCG from RSA And RCG
Read More
Australian Short Courses
ARCG from ARCG
Read More
Bar and Gaming Attendent.
Zenith Hospitality
2025 - CurrentRead More
Availability
- Monday – Friday – 5 PM – 3 AM
- Saturday – Sunday – 6 AM – 3 AM
- Public Holidays – 6 AM – 3 AM