Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Callahan Ure

Diggers Rest,VIC

Summary

Elevated customer satisfaction at Augustus Gelatery by expertly managing daily operations and fostering a team environment focused on goal achievement and exceptional service. Demonstrated prowess in decision-making and conflict resolution, significantly enhancing store efficiency and customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Augustus Gelatery
12.2022 - Current
  • Managed daily operations of the gelato store, including serving customers, preparing and presenting products, and maintaining cleanliness and organization.
  • Took ownership of tasks such as restocking, cleaning, and creating a welcoming environment for customers.
  • Personally handled opening and closing procedures, including setting up and packing down the store.
  • Counted the till after closing to ensure financial figures were accurate and in order.
  • Trained new employees and delegated daily tasks and responsibilities.

Crew Member

Augustus Gelatery
10.2018 - 12.2022

• Assisted with daily operations of the gelato store

• Served customers and prepared/presented products

• Maintained cleanliness and organisation

• Handled restocking and general cleaning tasks

• Ensured a welcoming environment for customers

• Contributed to opening and closing procedures (setup and pack down)

Education

Bachelor of Science - Engineering

University of Melbourne
Parkville, VIC
12-2028

VCE -

Alice Miller School
Macedon, VIC
12.2024

Skills

  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Processes and procedures
  • Relationship building
  • Conflict resolution
  • Team leadership
  • Staff supervision

Certification

First Aid certification completed 2022

DoFoodSafely Food safety certificate 2024

Timeline

Shift Supervisor

Augustus Gelatery
12.2022 - Current

Crew Member

Augustus Gelatery
10.2018 - 12.2022

Bachelor of Science - Engineering

University of Melbourne

VCE -

Alice Miller School
Callahan Ure