Callan Blackley
Seaford,VIC
Summary
Adept Salesperson with more than 2 years in Sales Consultant roles with Telecommunication companies. Determined and experienced in marketing strategies and business-to-consumer sales. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
7
7
years of professional experience
Work History
Technical Analyst
Next Payments
11.2022 - Current
- Current job where I identify and troubleshoot faults with thousands of ATMs/Cash Recyclers/Cash Redemption terminals all over Australia and NZ
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reduced response time for customer queries, implementing efficient workflows in handling support tickets.
Team Liason
Basketball Travellers
01.2021 - Current
- Was fortunate enough to get promoted to running my own tours in Europe.
- Organised 10 day trips for American Colleges travelling overseas in their off season.
- Helped construct Itineraries and organise local guides/translators.
- Looked after Wright State for 12 days in Italy followed by looking after Baylor University for 10 days in France
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Sales Assistant
BWS
01.2021 - 11.2022
- Worked at BWS and moved into a senior position there.
- I help educate customers on different spirits and wines to facilitate buying decision
- I also regularly do the stores stocktake and help fill the shelves for weekly deliveries
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Team Liason
Basketball Travellers
11.2021 - 12.2021
- Worked with multiple US college basketball teams such as Creighton and Vanderbilt helping to guide them in the US Virgin Islands for a basketball tour
- Tasks include organising travel, meals and games
Receptionist
Ellsworth Community College
08.2019 - 02.2020
- Worked at the reception of a gym at Ellsworth Community College in America
Plastering
Private Company
01.2019 - 01.2020
- Been doing plastering with a family friend on and off for about a year now
Pick and Packer
Lamont Books
04.2019 - 06.2019
- Did Pick and Packing at Lamont For 3 months
Assembly Line
Astral Pools
01.2019 - 03.2019
- Worked on an assembly line at Astral Pools building salt water chlorinators for 3 months
Pick and Packer
DKSH
10.2018 - 12.2018
Nightfill
Coles
01.2017 - 01.2018
- Did nightfill at Coles Langwarrin for a year
Education
Liberal Arts -
Ellsworth Community College
05.2020
Year 12 pass -
Frankston High
10.2018
Skills
- Communication
- Microsoft Excel
- Computer Skills
- Ability to Work in a Team
- Fast Learner
- Customer Service
- Microsoft Office
- Communication Skills
- Overseas Tours
- Company Guidelines and Procedures
- Travel Arrangements
- Cultural Sensitivity
References
- Paul Llewellyn, +61418320277 (Plastering)
- Triv Singh, 0433281940 (BWS)
- Eva Sakalis, 0409966883 (Telstra)
- Jenn@basketballtravelers.com (Basketball Travelers)
- Kate Devlin, 0431557671, katedevlin19@gmail.com, (Next Payments)
Timeline
Technical Analyst
Next Payments
11.2022 - Current
Team Liason
Basketball Travellers
11.2021 - 12.2021
Team Liason
Basketball Travellers
01.2021 - Current
Sales Assistant
BWS
01.2021 - 11.2022
Receptionist
Ellsworth Community College
08.2019 - 02.2020
Pick and Packer
Lamont Books
04.2019 - 06.2019
Plastering
Private Company
01.2019 - 01.2020
Assembly Line
Astral Pools
01.2019 - 03.2019
Pick and Packer
DKSH
10.2018 - 12.2018
Nightfill
Coles
01.2017 - 01.2018
Liberal Arts -
Ellsworth Community College
Year 12 pass -
Frankston High
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