Callum Stewart
Dumbalk,VIC
Summary
Dynamic customer service professional with extensive experience. Dedicated in delivering exceptional service and fostering customer loyalty. Proven ability to handle high-pressure situations with patience and composure, while effectively utilizing POS systems. Committed to enhancing customer satisfaction and driving sales through strategic relationship management.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Evan’s Petroleum
Mirboo North, VIC
05.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Work Independently on night shift closing the store
- Work Part of. team during Day shifts
Retail Sales Associate
Stewart’s Tyres
Leongatha, VIC
03.2021 - 05.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cafe Manager
Gippsland Southern Health
Leongatha, VIC
01.2020 - 02.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Education
Sales Bootcamp - Sales
AIM
Melbourne02.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer inquiries
- POS system operation
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Product merchandising
- Attention to detail
- Phone etiquette
- Plan-o-gram implementation
- Positive and professional
- Reliable and responsible
- Product restocking
References
Gordon Stewart
Stewart’s Tyres Service
0428623921
References available on request
Timeline
Customer Service Cashier
Evan’s Petroleum
05.2025 - Current
Retail Sales Associate
Stewart’s Tyres
03.2021 - 05.2025
Cafe Manager
Gippsland Southern Health
01.2020 - 02.2021
Sales Bootcamp - Sales
AIM