Shop Manager
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.