Summary
Overview
Work History
Education
Skills
Music, Theatre, Gardening, Photography
Timeline
Generic

Callum Voller

Federal,NSW

Summary

I am a motivated & passionate & fast learning individual that is invested in involvement with Pony Rider, a brand that ticks all of my boxes & now that Bangalow is going to be the brands second home I am so excited & so eager to be involved or to just be a regular customer!


I have been living in Bangalow & now Federal for under four years now, but I've felt an overwhelming sense of community from day one. Its a community that I have served (in my time at the service station) since I first arrived in the area & one that I have got to know so well & feel at home in.


My retail experience is not vast but in my time working at & managing Dutch Vinyl Records, one of Australia's largest in store & online retailers of records, I was able to learn a valuable skillset & really enjoy managing a team & offer intuitive & valuable advice to the director.

In my time at the store the business grew substantially. I was present in adapting the function of the store during the pandemic when we had to move most of the business online & navigate the difficulties & changes that were thrust upon us. It was challenging but enjoyable to be at the helm of this transformation. Since that period the store has taken its foothold as a leading online retailer & has expanded to include another store in Queensland.


Having had a background in hospitality for many years, customer service is my bread & butter & an area I pride myself on, it has really enabled me to cross over into the retail space with enthusiasm for genuine interaction & a helpful attitude.



Overview

Work History

Shop Manager

Dutch Vinyl Record Store
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Managed inventory control, cash control, and store opening and closing procedures.


Retail Assistant

Flo Records
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging accordingly.
  • Replenished sales floor merchandise and organized shelves for optimal appearance.

Bartender

The Eltham Hotel
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Carpenter Laborer

Claddagh Projects
  • Worked on house renovations in the Bangalow area, developing good rapport with locals.
  • Safely operated power tools like saws, drills, sanders, routers consistently throughout each projects life cycle.
  • Implemented proper safety procedures during all tasks, including lifting heavy objects and operating power tools, reducing the risk of injury to both self and team members.
  • Collaborated with team members to complete complex projects within tight deadlines, demonstrating excellent teamwork skills.


Service Station Attendant

Liberty Bangalow
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.

Education

High School Diploma -

Mountain Creek State High School
Sunshine Coast, QLD
2011

Skills

  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • Employee Motivation
  • Customer Engagement
  • Social Media Marketing
  • Inventory Management

Music, Theatre, Gardening, Photography

I am a creative to my core, whether it be singing, dancing, making comfortable outdoor spaces, beautiful gardens, working with my hands or capturing moments behind the lens. 

Timeline

Shop Manager

Dutch Vinyl Record Store

Retail Assistant

Flo Records

Bartender

The Eltham Hotel

Carpenter Laborer

Claddagh Projects

Service Station Attendant

Liberty Bangalow

High School Diploma -

Mountain Creek State High School
Callum Voller