Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Achievements And Qualifications
Accomplishments
References
Timeline
Generic

Callum West

Canberra ,Australia

Summary

Motivated and people focused professional with extensive experience in customer service, sales, administration, with a passion for helping people. Proven ability to build strong client relationships, manage high- pressure outcomes. Adaptable, resilient, and dedicated to supporting individuals from diverse background. Passionate about personal development, community services and creating positive experience for others. Seeking a dynamic role where strong interpersonal skills, problem-solving, and a proactive and "can do" attitude can make a meaningful impact.

Overview

5
5
years of professional experience

Work History

Customer Service Sales Representative

Nutrition Warehouse
Hobart, Australia
03.2025 - 06.2025
  • Customer service sales. Guiding customers to find the right supplement for them and answering any questions they may have about products.
  • Stock Management.
  • Maintaining cash flow and accounting for all sales.

Rental Agent

East Coast Car Rentals
Hobart, Australia
09.2024 - 06.2025
  • Process rental agreements, verify documentation, and conduct thorough vehicle inspections to maintain fleet integrity.
  • Selling protection options on customers' rental to reduce liability along with roadside assistance.
  • Understanding and learning different sales tactics and relating our products to fit each individual customer's needs.
  • Building customer reports, developing trust, and friendly interactions.
  • Providing excellent customer service and communication.

Customer Care Consultant

Telstra
Hobart, Australia
05.2024 - 09.2024
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
  • Motivated team members to achieve individual targets contributing to team success.
  • Liaised with the logistics department to ensure timely delivery of products to customers.
  • Updated customer accounts with accurate information after each interaction.
  • Meeting KPIs and exceeding them.

Customer Service Representative

Bargain Car Rentals
Hobart, Australia
04.2022 - 05.2024
  • Exceeding customers' expectations with great customer service skills.
  • Bonding with customers with a friendly, welcoming attitude and tending to each customer's needs and providing advice and answering questions.
  • Processed customer service bookings promptly to increase customer satisfaction.
  • Selling company product add-ons, meeting KPIs.
  • Preparing for peak hours, managing high level of customers, wait times and keeping track of cars.
  • Calling customers, charging late fees, fuel charges and following up issues.

Bartender

Observatory
Hobart, TAS
05.2021 - 05.2022
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for service shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.

Apprentice Painter

MI Painting
Hobart, Australia
05.2020 - 05.2021
  • Prepped new residential homes for spray painting, including masking, sanding, and surface repairs.
  • Operated spray equipment for interior paint applications.
  • Built hands-on experience with various paint brands, types, and techniques.
  • Developed strong attention to detail and precision in surface preparation and paint application.

Education

Year 12 Certificate -

Hobart College
01.2019

The Hutchins School
01.2017

Skills

  • Excellent Customer Service
  • Sales strategy
  • Stock management
  • Leadership
  • Proficient with various IT systems and programs
  • POS Knowledge
  • Trust building
  • Critical thinking
  • Problem solving
  • Time management
  • Strong interpersonal skills
  • Excellent people skills
  • Great communication skills
  • Work great within a team
  • Lead by example
  • Professional personal presentation
  • Complaint resolution
  • Administrative support
  • Inbound and outbound calls

References

Available upon request

Hobbies and Interests

  • Competitive Bodybuilding
  • Travel
  • Sports Nutrition
  • Reading

Achievements And Qualifications

  • Year 12 Certificate
  • Certificate 2 in Sports and Recreation
  • Cert III & IV Fitness - FIT College - expected to complete 2026
  • Certificate of First Aid

Accomplishments

  • competitive bodybuilding, have won a NSW state title in a bodybuilding show
  • Have relocated from Hobart Tasmania to Canberra

References

References available upon request.

Timeline

Customer Service Sales Representative

Nutrition Warehouse
03.2025 - 06.2025

Rental Agent

East Coast Car Rentals
09.2024 - 06.2025

Customer Care Consultant

Telstra
05.2024 - 09.2024

Customer Service Representative

Bargain Car Rentals
04.2022 - 05.2024

Bartender

Observatory
05.2021 - 05.2022

Apprentice Painter

MI Painting
05.2020 - 05.2021

Year 12 Certificate -

Hobart College

The Hutchins School

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Callum West