Calvin Amedume
BLACKTOWN,NSW
Summary
Friendly, adaptable, and enthusiastic team player with over 3 years of experience in fast-paced customer service environments. Passionate about helping people and creating great shopping experiences. Known for going the extra mile, working collaboratively, and staying calm under pressure. Ready to bring positive energy, care, and a strong work ethic. Experienced with coaching and team development. Utilizes motivational strategies to drive team success. Track record of creating cohesive, high-performing crews through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Crew coach
McDonald's
01.2022 - Current
- Led and supervised a team of 5-6 crew members in daily operations, ensuring smooth workflow and high-quality customer service.
- Trained and mentored new employees on operational procedures, customer service standards, and food safety protocols.
- Fostered a positive work environment by promoting teamwork, mutual respect, and open communication among crew members.
- Collaborated with fellow crew coaches and managers to meet operational goals and ensure alignment with company policies.
- Handled customer inquiries and complaints professionally, ensuring customer satisfaction and resolution of issues in a timely manner.
- Monitored team performance and provided constructive feedback to improve efficiency and productivity.
- Organized and delegated tasks effectively during peak hours to ensure efficient service delivery and smooth operations.
- Facilitated team meetings and briefings to communicate daily goals, operational updates, and safety protocols.
- Coached and motivated team members to maintain high levels of engagement, morale, and performance.
- Demonstrated strong communication skills in coordinating with kitchen, front-line staff, and management for effective service.
- Enforced strategies to reduce errors and improve efficiency.
- Ensured a safe working environment by enforcing safety procedures and conducting regular safety checks during shifts.
Tutor
Mitchell High School
01.2024 - 09.2025
- Developed customized lesson plans to meet individual student needs and learning styles.
- Facilitated engaging tutoring sessions that improved student comprehension and retention of material.
- Monitored student progress and provided constructive feedback to enhance academic performance.
- Utilized various educational tools and resources to support diverse learning objectives effectively.
- Implemented innovative teaching strategies that increased student engagement and motivation in subjects.
Senior Team Leader
Mitchell High School
01.2024 - 09.2025
- Led team in implementing curriculum improvements and enhancing student engagement strategies.
- Mentored junior staff on best practices for classroom management and instructional techniques.
- Developed training programs to improve teacher performance and student outcomes.
- Streamlined communication processes between faculty, administration, and parents to foster collaboration.
Internship/work Experience
Canva
03.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Mitchell High School
Blacktown, NSW09-2025
No Degree -
Blacktown South Public School
Sydney, NSW12-2019
Skills
- Genuine care for customers and their experience
- Strong communication & interpersonal skills
- Teamwork & collaboration
- Fast learner, adaptable to change
- Organised and efficient under pressure
- Positive attitude and reliable work ethic
- Feedback delivery
- Staff motivation
- Work prioritization
- Clear communication
- Critical thinking
- Task delegation
Accomplishments
- 2023-2024 CHS u16 teams football
- Ranked 1 in 2 courses year 12 2025
- FNSW state teams 2024
- Vice captain 2025
- Crew coach and managerial offer at mcdonalds australia
Timeline
Internship/work Experience
Canva
03.2025 - 05.2025
Tutor
Mitchell High School
01.2024 - 09.2025
Senior Team Leader
Mitchell High School
01.2024 - 09.2025
Crew coach
McDonald's
01.2022 - Current
High School Diploma -
Mitchell High School
No Degree -
Blacktown South Public School