Samantha Kaluuya
Redbank Plains,QLD
Summary
I am a dedicated Crew Coach at McDonald's with a proven track record in staff motivation and effective coaching techniques. Skilled in problem-solving under pressure, I foster a disciplined team environment while ensuring high standards in customer service and food safety. My attention to detail and strong communication skills drive operational excellence. Overall i am keen on transitioning into the healthcare field, building my experience in health support services. My goal is to continue growing my skills and gaining hands on experience in the enviorment
Overview
2
2
years of professional experience
Work History
Crew Coach
McDonald's
01.2023 - Current
As a crew coach at Macdonald's, I am responsible for training and mentoring new and existing crew members to maintain high standards in customer service, food safety and workplace efficiency. I assist in boarding new employees, providing guidance on procedures, and ensuring that team members adhere to company policies.
My role also includes monitoring performance, giving feedback, and fostering a positive team environment. Additionally, i support management by helping with shift operations, and maintaining a smooth workflow during busy hours.
I also foster strong sense of responsibility and discipline within team, leading by example and setting high standards.
Education
No Degree - Cert 3 in Health Assistant Support Services
Westec Trade Training Centre
Springfield Lakes, QLD11-2024
No Degree - Cert 2 in Health Support Services
Westec Trade Training Centre
Springfield Lakes, QLD09-2024
Skills
- Coaching techniques
- Staff motivation
- Good problem solving in stressful situations which customers and resolving conflicts
- Time management and multitasking, including studying, working and extracurricular activities
- Good communication towards others
- Attention to detail
- Patience towards others
Study
School Name: Bellbird Park State Secondary College
Current Year: Year 12
Expected to Graduate: November 2025
Timeline
Crew Coach
McDonald's
01.2023 - Current
No Degree - Cert 3 in Health Assistant Support Services
Westec Trade Training Centre
No Degree - Cert 2 in Health Support Services
Westec Trade Training Centre
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