Calvin D'moss
HAMPTON PARK,VIC
Summary
Dedicated and trustworthy retail worker with a strong background in stockroom procedures, customer service, and sales. Seeking a challenging role where I can use leadership talents, problem-solving abilities, and customer service expertise to contribute to a dynamic team and achieve organizational objectives
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Footlocker
07.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Retail Sales Associate
KMART
06.2020 - 03.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Loaded and unloaded items from production line.
- Mentored and guided employees to foster proper completion of assigned duties.
- Helped consumers with product returns and other inquiry's at service desk to enable problem resolution.
Education
Bachelor of Business -
RMIT (2023 - 2025)
Melbourne, VIC 04.2001 -
Diploma of Business -
RMIT
Melbourne, VIC 04.2001 -
High School Diploma -
Hampton Park Secondary Collage
Hampton Park, VIC 04.2001 -
Skills
Customer Service
Certification
Cert III in Business
Refrences
Shah Wilson (Assistant Manager)
Footlocker
Phone: +61 481988443
Alternate: (03) 8521 8076
Harrison Green (Store Manager)
Footlocker
Phone: +61 466817882
Alternate: (03) 8521 8076
Timeline
Retail Sales Associate
Footlocker
07.2023 - Current
Cert III in Business
10-2022
Retail Sales Associate
KMART
06.2020 - 03.2023
Bachelor of Business -
RMIT (2023 - 2025)
04.2001 -
Diploma of Business -
RMIT
04.2001 -
High School Diploma -
Hampton Park Secondary Collage
04.2001 -
Similar Profiles
Jamere JacksonJamere Jackson
Sales Associate at FootlockerSales Associate at Footlocker
Saabir AbdallaSaabir Abdalla
Sales Associate at FootlockerSales Associate at Footlocker
INDASIA RUIZINDASIA RUIZ
Customer Service Representative at FootlockerCustomer Service Representative at Footlocker