Summary
Overview
Work History
Education
Skills
Certification
Refrences
Timeline
Generic

Calvin D'moss

HAMPTON PARK,VIC

Summary

Dedicated and trustworthy retail worker with a strong background in stockroom procedures, customer service, and sales. Seeking a challenging role where I can use leadership talents, problem-solving abilities, and customer service expertise to contribute to a dynamic team and achieve organizational objectives

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Footlocker
07.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Retail Sales Associate

KMART
06.2020 - 03.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Loaded and unloaded items from production line.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Helped consumers with product returns and other inquiry's at service desk to enable problem resolution.

Education

Bachelor of Business -

RMIT (2023 - 2025)
Melbourne, VIC
04.2001 -

Diploma of Business -

RMIT
Melbourne, VIC
04.2001 -

High School Diploma -

Hampton Park Secondary Collage
Hampton Park, VIC
04.2001 -

Skills

    Customer Service

Cash Handling

Problem-Solving

Interpersonal and Written Communication

Customer Engagement

Complaint Resolution

Efficient Multitasking

Shipping and Receiving

Closing Disclosures

Time Management

Call Management

Certification

Cert III in Business

Refrences

Shah Wilson (Assistant Manager)
Footlocker
Phone: +61 481988443
Alternate: (03) 8521 8076

Harrison Green (Store Manager)
Footlocker
Phone: +61 466817882
Alternate: (03) 8521 8076

Timeline

Retail Sales Associate

Footlocker
07.2023 - Current

Cert III in Business

10-2022

Retail Sales Associate

KMART
06.2020 - 03.2023

Bachelor of Business -

RMIT (2023 - 2025)
04.2001 -

Diploma of Business -

RMIT
04.2001 -

High School Diploma -

Hampton Park Secondary Collage
04.2001 -
Calvin D'moss