Summary
Overview
Work History
Education
Skills
Certification
Language
Silver Service Award
Timeline
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Calvin Elliott

Calvin Elliott

Donnybrook

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Manager

Daimler Trucks
01.2025 - Current
  • P&L responsibilities and budgeting
  • Staff training and growth
  • Customer management and responsibilities
  • Debtors and creditors
  • Met with customers to discuss service needs and offer available solutions.
  • Department management
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Staff size managed 34

Dealership 2IC/Service Manager

PowerFarming - Morrinsville
02.2020 - 10.2024
  • Service department manager
  • Customer relations
  • H&S officer
  • Staff management and training
  • Manage PDI, new builds and warranty
  • Dealing directly with the sales team
  • Branch improvements
  • Business development
  • Fleet management
  • Department policies and process
  • Budget and tool management
  • Support in sales
  • 2IC within the Dealership
  • Staff size managed - 24

Dealership Branch Manager

Cableprice - Kerikeri/Whangarei
01.2017 - 01.2020

Branch manager

  • Multisite management
  • Customer relations
  • H&S officer
  • Staff management and training
  • Oversee parts, service and sales
  • Business development
  • Fleet management
  • Warranty management
  • Budget and tool management
  • All staff training
  • Staff size managed - 28
  • Reason for leaving, CPL closed many branches as they lost John Deere and Scania franchise

Service/Branch Manager

New Zealand Trucks - Waikato
01.2015 - 01.2017
  • Branch management
  • Multisite management
  • Customer relations
  • H&S officer
  • Staff management and training
  • Oversee parts and service
  • Branch improvements
  • Business development
  • Fleet management
  • Department policies and process
  • Staff size managed - 21
  • Reason for leaving, NZT sold to CAL Isuzu

Managing Director

CE Trucks - Wellington
01.2007 - 01.2015
  • Management of parts and service
  • Department policies and process
  • Capex and tool management
  • Asset management
  • Started a business from scratch
  • Staff management and training
  • NZTA site management COF
  • Department financials
  • After sales management
  • Customer relations
  • Fleet management
  • Multiple site management
  • H&S officer
  • Staff size managed - 12

Education

Automotive Electrician Lv4

Mito New Zealand - NZQA

Health And Safety

NZQA Level 3
Auckland Training Center

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Customer service management
  • Conflict resolution
  • Workflow management
  • Trustworthy and honest
  • KPI monitoring
  • Quality assurance

Certification

  • Full car class 1
  • F endorsement
  • WTR

Language

English
Afrikaans

Silver Service Award

Received Silver and Gold awards within the Service Department. Strong leadership skills, improving on Branch performance and management. Training and improving on customer experience, exceeding Branch KPI and staff moral. 

Timeline

Service Manager

Daimler Trucks
01.2025 - Current

Dealership 2IC/Service Manager

PowerFarming - Morrinsville
02.2020 - 10.2024

Dealership Branch Manager

Cableprice - Kerikeri/Whangarei
01.2017 - 01.2020

Service/Branch Manager

New Zealand Trucks - Waikato
01.2015 - 01.2017

Managing Director

CE Trucks - Wellington
01.2007 - 01.2015

Automotive Electrician Lv4

Mito New Zealand - NZQA

Health And Safety

NZQA Level 3
Calvin Elliott