Calvin Ellis

Work with Senior Leadership groups across a range of public and private sector clients specialising in Project Services and IT Infrastructure roles.

Main responsibilities -

• Managed a 360 end-to-end recruitment process, handling inquiries, candidate screening, coordinating interviews, and overseeing pre-employment checks and onboarding.
• Built a cold desk developing new business and long-term client relationships through effective networking and regular communication.
• Successfully serviced and nurtured existing client relationships, attending meetings, functions, and events.
• Solved client's recruitment needs by understanding their business operations.
• Utilized diverse sourcing methods, including headhunting, referrals, job boards, and networking, to find qualified candidates.
• Led specific headhunting projects to support the client's objectives.
• Matched candidates to appropriate positions, arrange interviews and providing comprehensive briefings.
• Designed assessment materials, including interview guides.
• Employed proactive talent sourcing strategies, leveraging technology and platforms like LinkedIn Recruiter.
• Achieving the above milestones on a cold desk with no administrative support.

Work with Senior Leadership groups across a range of public and private sector clients specialising in IT and Government Legislative roles.

Main responsibilities -

• Built a cold desk developing new business and long-term client relationships through effective networking and regular communication.
• Successfully serviced and nurtured existing client relationships, attending meetings, functions, and events.
• Solved client's recruitment needs by understanding their business operations.
• Utilized diverse sourcing methods, including headhunting, referrals, job boards, and networking, to find qualified candidates.
• Led specific headhunting projects to support the client's objectives.
• Matched candidates to appropriate positions, arrange interviews and providing comprehensive briefings.
• Managed a 360 end-to-end recruitment process, handling inquiries, candidate screening, coordinating interviews, and overseeing pre-employment checks and onboarding.
• Designed assessment materials, including interview guides.
• Employed proactive talent sourcing strategies, leveraging technology and platforms like LinkedIn Recruiter.
  Biggest achievements
• Built a cold desk single-handedly with no direct recruitment experience through networking, cold calling, and canvassing across New Zealand.
• Highest individual monthly billings of $99k 7 months into the role.
• 1st-year billings of $385k.
• Achieving the above milestones on a cold desk with no administrative support.

Principal Business Unit Leader of a Team of 19, and Project lead for the Australian Deployment Branch.

• Worked with delivery teams to assist with the implementation of business-wide system changes and updates.
• Designed, developed, and implemented over 50 systems and operational process improvement opportunities, resulting in a 65% improvement in regulatory SLA performance and estimated annual savings of $2M.
• Worked closely with internal and external stakeholders to deliver B2C services in smart metering technologies.
• oversaw recruitment and training of all new starters into my team, and assisted adjacent teams with their recruitment and interview processes.

Customer Relationship Management Specialist

Served as the primary point of contact for internal and external stakeholders.

Implemented process improvement and continuous improvement initiatives.

• Utilised sales techniques to build customer interest and close sales.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
• Supported colleagues in achieving collective goals through peer coaching, constructive feedback sharing, and consistent teamwork efforts.
• Resolved customer complaints efficiently, ensuring a positive experience and fostering long-term relationships.

Principal Hospitality and Facilities Manager with 16 Staff.

• Planned and oversaw 30+ private functions and 180+ open-to-public functions.
• Implemented systems and process improvements, improving overall business efficiency by 15-20% and generating annual savings of approximately $50,000.
  Handled staff rostering, stock inventory, and finance and banking processes.

Other duties– Customer Relations, Personnel Management, Stakeholder Management, Payroll, and Finance.

Customer Relationship Management Specialist with 12 Staff.

• Managed executive/director-level complaints and worked closely with the Ombudsman.
• Resolved disputes ranging from $500 to $30,000, resulting in estimated savings of $250,000 per annum in legal fees and compensations.
• Implemented process improvement and continuous improvement initiatives.

Duties - Complaint Resolution, Customer Relations, Personnel Management, Workflow Management, Internal Stakeholder Management, Quality Assurance.

Led a team of 12 as a Military Group Leader/Engineering Specialist.

• top 3 graduates of the Military School of Royal Engineers – 98% average score.
• Received ‘Best Recruit’ Award for best overall performance during this phase.
• Utilized design principles and 2D and 3D drafting skills to deliver bespoke solutions on-site.
• Delegated tasks strategically and monitored progress for timely completion.
• Monitored team performance to identify productivity improvement opportunities.
• Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
• Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.

Duties - Personnel Management, Workflow Management, Internal Stakeholder Management, Quality Assurance.