Camela Apas
Elizabeth East,SA
Summary
Proven leader at Hungry Jack's, adept in staff management and coaching techniques, significantly enhancing team performance and customer satisfaction. Skilled in cash handling and fostering a positive work environment, I excel in driving results through effective feedback delivery and critical thinking. Achievements include boosting productivity and reducing financial discrepancies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Crew Coach
Hungry Jack's
05.2023 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Recognized high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.
Assistant Manager
Hungry Jack's
06.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Supervisor
Hungry Jack's
05.2017 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certificate III in Retail - Retail
Time Education & Training Ltd Pty
Mile End04.2018
High School Diploma -
Aberfoyle Park High School
12.2016
Skills
- Coaching Techniques
- Task Delegation
- Feedback Delivery
- Staff Motivation
- Work Prioritization
- Critical Thinking
- Coaching and Development
- Public Speaking
- Staff Management
- Customer-Oriented
- Cash handling expertise
Avaliability
Upon Request
References
Roshelle Del Rosario
Assistant Manager
0420774282 | roshelle.delrosario@hotmail.com
Bryan Mcmahon
Assistant Manager
0426163315 | Bmcmahon241@gmail.com
Crystal Jurgens
Assistant Manager
0402773721 | crystal.jurgens21@gmail.com
Additional Information
Availability upon request
Timeline
Crew Coach
Hungry Jack's
05.2023 - Current
Assistant Manager
Hungry Jack's
06.2022 - 05.2023
Shift Supervisor
Hungry Jack's
05.2017 - 12.2021
Certificate III in Retail - Retail
Time Education & Training Ltd Pty
High School Diploma -
Aberfoyle Park High School
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