Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fresh Produce Team Member
Woolworths
09.2021 - Current
Pleasantly greeted customers and provided prompt and courteous service.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
Listened to customer needs and desires to identify and recommend optimal products.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Worked flexible hours. Morning, Night, Weekends, Holidays and Public Holidays
Administrator
Hoopcity
04.2023 - 10.2023
Enhanced customer satisfaction by providing efficient and professional front desk services.
Increased guest retention by maintaining a welcoming and organized reception area.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Waiter
Sandwich King Cafe
02.2022 - 10.2022
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Used cash registers and credit card machines to cash out customers.
Basketball Referee
Frankston District Basketball Association
01.2018 - 08.2021
Instructed players and coaches on basketball game rules.
Worked at competitive athletic basketball games, tournaments and special sporting events.
Handled high-stress situations using superior calming techniques with basketball players, coaches and fans.
Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
Refereed basketball at domestic and rep levels.
Communicated with fans, coaches, players and other umpires.
Primary School Sport Teacher (work Experience)
Overport Primary School
06.2019 - 06.2019
For work experience I went to Overport Primary School and for a week where I worked alongside the sport teacher. I demonstrated my communication skills by speaking to variety of year levels teaching them new key skills for a variety of sports. I also showed organisation by organising the different sports that they learnt and completed each sport session on time.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Fitness - Sport And Fitness Management
Victoria University
Melbourne, VIC
12.2024
High School Diploma -
Frankston High School
Frankston, VIC
12.2021
No Degree -
Mornington Secondary College
Mornington, VIC
12.2017
Patterson Lakes Primary School
Patterson Lakes, VIC
12.2015
Skills
Safety Standards
Merchandise Organization
Cash Register Operation
Willingness to Learn
Management Interaction
Customer Assistance
Team Goals
Certification
Responsible Serving of Alcohol Certificate – September 2022
Timeline
Administrator
Hoopcity
04.2023 - 10.2023
Waiter
Sandwich King Cafe
02.2022 - 10.2022
Fresh Produce Team Member
Woolworths
09.2021 - Current
Primary School Sport Teacher (work Experience)
Overport Primary School
06.2019 - 06.2019
Basketball Referee
Frankston District Basketball Association
01.2018 - 08.2021
Bachelor Of Fitness - Sport And Fitness Management