Summary
Overview
Work History
Education
Skills
Personal Interest and Activities
References
Timeline
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Cameron Anderson

Ormeau Hills,QLD

Summary

Personable and dedicated Customer Service Representative with extensive experience in medical laboratory industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Support Officer

Queensland Medical Laboratories
Brisbane, QLD
01.2021 - Current
  • Provided technical support to customers via telephone and email.
  • Resolved customer complaints in a timely manner.
  • Performed troubleshooting steps to diagnose and resolve customer issues.
  • Provided training to new staff on customer service processes and policies.
  • Analysed customer feedback data to identify areas of improvement in the service process.
  • Ensured compliance with applicable laws, regulations, policies, and procedures.
  • Participated in team meetings to discuss improvements or changes in service standards.
  • Reviewed departmental performance metrics regularly for quality assurance purposes.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Volunteer

Camp Quality
Brisbane, QLD
03.2010 - Current
  • Reached out to community contacts to promote cause, raise support and develop donor relationships.
  • Collaborated with fundraising supervisors and teams to boost promotion and funds.
  • Assembled booths, created promotional materials and hung up signs.
  • Handled donation boxes, counted donation totals and transported funds to appropriate locations.

Chef

Bettys Burgers
Coomera, QLD
01.2020 - 01.2021
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Trained new chefs on proper cooking techniques and menu items.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
  • Prepared high-quality dishes according to established recipes.

Delivery Driver

Marie's Pizzas
Helensvale, QLD
01.2020 - 12.2020
  • Ensured all food safety regulations were followed during preparation process.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Assisted customers with questions or complaints regarding their orders.

Australian Army Cadets

Australian Army
Logan, QLD
02.2016 - 11.2019
  • Provided guidance to junior cadets on military protocol and regulations.
  • Performed administrative duties such as filing, typing, and data entry.
  • Attended briefings, meetings, and other events related to cadet operations.
  • Participated in community outreach programs aimed at recruiting new cadets.
  • Monitored progress of individual cadets during their training period.
  • Assessed performance of cadets during field exercises to ensure safety protocols were followed.

Education

High School Diploma -

Ormeau Woods State High School
Ormeau
11-2020

Certificate 1 - Information, Digital Media And Technology

Ormeau Woods State High School
Ormeau, QLD
10-2019

Certificate II - Scientific Sampling And Measurement

Ormeau Woods State High School
Ormeau, QLD
08-2018

Skills

  • Complaint Handling
  • Quality Control
  • Customer Service
  • De-Escalation Techniques
  • Interpersonal Communication
  • Attention to Detail
  • Organisational Skills
  • Professional Telephone Demeanor

Personal Interest and Activities

Through my experience in Army Cadets, Camp Quality and school, as well as through personal experience, I have learnt to respect my peers, superiors and customers. In my daily life I try to be as respectful, honest and reliable to everyone no matter what role or their behavior towards me. My extroverted, open and welcoming personality combined with my respectful personality makes me a reliable employee to help customers both behind a counter and in a shop. I am skilled in mathematics as I was enrolled in the excel program for math in grade 9 and entered Math Methods in grade 10. I’m also skilled in creative programs such as Photoshop and Premiere Pro, I often spend time refining my projects on these software’s as film making and photo editing is a passion of mine. I have a wide knowledge and interest in shoes, clothes and computers and other technology devices and I am very passionate in all of these fields.  By working in Bettys Burgers, I have been trained in proper PPE, sales, and am proficient in cooking, assembling, cleaning, dish washing, preparing, and correct hygiene practices. Through working at Marie’s Pizza, I have had countless customer experiences and learned to encounter customer issues with a respectful and professional behavior.

References

References available upon request.

Timeline

Customer Support Officer

Queensland Medical Laboratories
01.2021 - Current

Chef

Bettys Burgers
01.2020 - 01.2021

Delivery Driver

Marie's Pizzas
01.2020 - 12.2020

Australian Army Cadets

Australian Army
02.2016 - 11.2019

Volunteer

Camp Quality
03.2010 - Current

High School Diploma -

Ormeau Woods State High School

Certificate 1 - Information, Digital Media And Technology

Ormeau Woods State High School

Certificate II - Scientific Sampling And Measurement

Ormeau Woods State High School
Cameron Anderson