Camila Alves Moreira
Breakfast Point,Australia
Summary
Student Services
More than 10 years of experience as a Student and Customer Service; Portuguese and English fluent speaker; Dual Citizenship; More than 15 years living abroad; Strong knowledge using Microsoft Office, Vtex, Crm, Salesforce, Teams, Ebecas, Odssey; Identification of customer needs, consulting and ad hoc solutions; Open minded with a flexible attitude and proactive approach; Ability to provide clear, effective and persuasive information, public speaking; Administration professional who is driven to for excellence and works with passion to achieve great results; Sound communicator acknowledged for constructing cooperative relationships with teammates, management, and key stakeholders to improve business processes; Aiming to implement and enhance proficiency in business processes, administration and marketing that will provide me with an opportunity to learn and grow within an organization. My work experience highlights my capability to achieve and exceed the company’s goals and objectives.
Overview
20
20
years of professional experience
Work History
Student and Customer Service Officer and Accommodation Officer
Navitas English
06.2019 - 06.2020
- Performed a variety of administrative duties including processing certificates, translating and moderating between students and faculty, attendance reports, entering student data into the management system, invoicing and receipting of student fees; preparing student arrival documents for day one intakes;
- Set appointments for Enrollment Services staff via Outlook Calendar and email communications;
- Ensuring campus administration procedures and documentation is kept up-to-date and accurate;
- Advised and helped to acclimate international students to Australian culture;
- Customize and deliver new student orientations and graduation;
- Maintain organized records of interactions with students and callers, respecting confidentiality;
- Perform a wide range of administrative responsibilities including typing/word processing, proofreading, records maintenance (electronically and manually), recording information, and processing and distribution of all correspondence, much of which is of a confidential nature;
- Knowledge of and serviced all programs offered by Navitas;
- Create and maintain student records with current comments, situations, solutions, and academic information;
- Organising student accommodation placements with homestay families and independent accommodation providers;
- Organising airport transfer for students; assisting with the recruitment of new homestay families for the centre; arranging accommodation changes and refunds; maintaining the manual and database records of homestay families and independent accommodation; providers and collect relevant documentation
- Ensures high quality student services and customer service to clients is provided by;
- Liaising with head office admissions and marketing teams, to ensure student needs are met;
- Day-to-day liaison and communication with students, clients, and other stakeholders utilising a range of authorised communication channels, including official social media sites, in accordance with company policy
- Cooperating with other NES and ATTC and NE staff and external agencies in a way which ensures NES and ATTC and NE comply with privacy regulations
Student Advisor
ILSC – Greystone College
11.2018 - 06.2019
- Managing the student population (Vet + ELICOS) at the college;
- Student advisor for Brazilian/Turkish/European students will deal with issues such as homestay or accommodation problems, academic issue, visa questions, cultural acclimatization;
- Doing student registration/extensions and updates on registrations (VET + ELICOS);
- Collecting and processing payments;
- Maintain the school´s English only police;
- Attending general staff and team meetings and training as assigned
- Responsibility for student enrolment process including ELICOS and VET registration;
- Providing student support and pastoral care;
- Liaising with domestic and international educational agencies;
- Overseas the planning, implementation and promoting of student activities assisting students with their requirements in this area;
- Responsible for ensuring company and regulatory procedures are followed accurately and in a timely manner including student immigration requirements and statutory procedures;
- Continuously evaluates and identifies opportunities to drive process improvements and service applications that positively impact the student’s experience including management of Student Ambassador Program;
- Responsible for ensuring the smooth delivery of student “firsts” including airport transfers, arrival at residences, and homestay families, or if appropriate liaising with our homestay delivery partner to assign the “best fit” homestay family, and the operational aspects of the students first day in conjunction with other members of the team
Student Services Officer
Australian Pacific College
07.2017 - 02.2018
- Check and respond to email correspondence in a timely manner;
- Provide up to date APC information to new, current and prospective students;
- Welcome new visitors to the Campus and run orientation;
- Maintain a working knowledge of college prices and specials (liaise with account managers and registrar for up to date information and processes)
- Forward applications to admissions team for processing, including how applications are processed and how letters of offer are created;
- Translation and interpreting, relay refund and other policy information;
- Assist students with course, campus, transfers, suspensions and withdraws;
- Issue timetables/assist students to collect timetables online;
- Assist with student interventions as needed or create intervention appointments;
- Provides general administrative and record keeping support for the Centre as directed by the Centre Director, Director of Studies and if applicable Student Services Manager;
- Process medical certificates/extension requests in line with the College’s compelling and compassionate guidelines;
- Liaise with students/ Agents/Account Managers with respect to all Financial matters including (but not limited to) student fees, agent commissions and reconciliation of these accounts;
- Initiate Orientation process including: Finance check, eCOE, English and academic check, take photocopy of new student’s passports and any other supporting documentation (English/Academic documents);
- Communicating effectively and in a timely manner to keep other team members, students and stakeholders informed to ensure a quality service and consistency of processes
Student Services Officer
Navitas English
06.2012 - 04.2017
- Issuing student documents including attendance letters, certificates, and health insurance cards;
- Assist with the collection of monies owed by the student as informed by finance following company policy and procedure;
- Acts as the first point of contact and advisor for all students and visitors to the Centre, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback;
- Responsible for working with the Centre Director and Director of Studies to generate and convert walk-in students;
- Assisting with public relations; day one student orientation, booking of student appointments with academic staff;
- Liaising with head office admissions and marketing teams;
- Entering student data including address and contact information in to the student management system;
- Ensuring that student information in the student management system is kept up to date and accurate;
- Responsible for the efficient running of the accommodation function including the allocation of residences and homestay within the agreed timeframe set down by company policy, and maintaining an up to date system of all necessary records in line with company policy
- Cooperating with other NES and ATTC and NE staff and external agencies in a way which ensures NES and ATTC and NE comply with privacy regulations
Marketing Assistant
English Language Company
07.2010 - 02.2011
Educational Consultant
Australian Centre
09.2007 - 09.2009
Telephone Operator, Front Desk Officer and Merchandise
Walt Disney World – Disney Cruise Line
02.2004 - 01.2007
Air Ticket Sales
VARIG S.A.
02.2002 - 02.2004
Food & Beverage Trainee
Walt Disney World – Magic Kingdom
05.2000 - 09.2000
Education
Bachelor Degree - Tourism Management
Universidade São Judas Tadeu
BrazilSkills
- Communication Skills
- Training and Leadership
- Critical Thinking
- Organization Skills
- International Sales & Travel
Skills And Languages
True, True, True, True, Portuguese, English, Spanish, True
Related Experience
- Navitas English - English School, Sydney CBD, Australia, Student and Customer Service Officer and Accommodation Officer. Performed a variety of administrative duties including processing certificates, translating and moderating between students and faculty. Student's attendance report, set appointments for Enrollment Services staff via Outlook Calendar and email communications., Advised and helped to acclimate international students to Australian culture.,
- ILSC – Greystone College – English and Vocational, Sydney CBD, Student Advisor, 11/01/18, 06/01/19, Managing the student population (Vet + ELICOS) at the college., Providing student support and pastoral care., Liaising with domestic and international educational agencies.
- Australian Pacific College – Vocational School, Manly, Student Services Officer, 07/01/17, 02/01/18, Check and respond to email correspondence in a timely manner., Welcome new visitors to the Campus and run orientation., Assist students with course, campus, transfers, suspensions and withdraws.
- Navitas English – English School, Manly, Student Services Officer, 06/01/12 to current date, Issuing student documents including attendance letters, certificates, and health insurance cards., Acts as the first point of contact and advisor for all students and visitors to the Centre.
- English Language Company – English school, Sydney, Marketing Assistant, 07/01/10, 02/01/11
- Australian Centre, São Paulo, Brazil, Educational Consultant, 09/01/07, 09/01/09
- Walt Disney World – Disney Cruise Line, USA, Telephone Operator, Front Desk Officer and Merchandise, 02/01/04, 01/01/07
- VARIG S.A. – Brazilian Airline, São Paulo, Brazil, Air Ticket Sales, 02/01/02, 02/01/04
- Walt Disney World – Magic Kingdom, Orlando, USA, Food & Beverage Trainee, 05/01/00, 09/01/00
Awards
Outstanding Contribution Award, Navitas
Personal Information
- Australia
- Brazil
Timeline
Student and Customer Service Officer and Accommodation Officer
Navitas English
06.2019 - 06.2020
Student Advisor
ILSC – Greystone College
11.2018 - 06.2019
Student Services Officer
Australian Pacific College
07.2017 - 02.2018
Student Services Officer
Navitas English
06.2012 - 04.2017
Marketing Assistant
English Language Company
07.2010 - 02.2011
Educational Consultant
Australian Centre
09.2007 - 09.2009
Telephone Operator, Front Desk Officer and Merchandise
Walt Disney World – Disney Cruise Line
02.2004 - 01.2007
Air Ticket Sales
VARIG S.A.
02.2002 - 02.2004
Food & Beverage Trainee
Walt Disney World – Magic Kingdom
05.2000 - 09.2000
Bachelor Degree - Tourism Management
Universidade São Judas Tadeu