Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cafe Manager
12.2020 - Current
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained professional, organized, and safe environment for employees and patrons.
Handled business administration functions such as cash register counting, and supply ordering.
Managed inventory control, cash control, and store opening and closing procedures.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Accomplished multiple tasks within established timeframes.
Public Relations Associate
Weber Shandwick
01.2016 - 01.2018
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Managed budget allocation and resource utilization to maximize marketing ROI.
Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Wrote press releases for routine use and crisis management.
Communicated with media weekly to build relationships and optimize press coverage.
Google Ads Manager
Gopher Indonesia
01.2015 - 01.2016
Developed campaigns, led design and tracked results.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Monitored and analyzed client feedback to identify opportunities for improvement.
Education
Master of Business Administration - Business Administration And Management
James Cook University
Brisbane, QLD
08.2020
Bachelor of Professional Communication - Communications
RMIT University
Melbourne, VIC
07.2014
High School Diploma -
Raffles International Christian School
Jakarta, Indonesia
2010
Skills
Strong interpersonal skills
Time management and organization
Account Development
Stakeholder Relationship Management
Strategic Planning
Press Release Writing
Media Relations
Project Management
Accomplishments
Outstanding Achievement in Mathematics (2008)
Achieved excellence in IGCSE Physics score (2008)
Producing highest quality of short film (2013)
Timeline
Cafe Manager
12.2020 - Current
Public Relations Associate
Weber Shandwick
01.2016 - 01.2018
Google Ads Manager
Gopher Indonesia
01.2015 - 01.2016
Master of Business Administration - Business Administration And Management
James Cook University
Bachelor of Professional Communication - Communications