Camille Causer
Sydney,NSW
Summary
Dynamic professional with a proven track record at ISS Facility Services, excelling in hospitality and tech-savviness. Expert in enhancing client experiences and streamlining operations, demonstrated through effective decision-making and interpersonal communications. Achieved significant improvements in client satisfaction and operational efficiency, showcasing a strong work ethic and a team player mentality.
Overview
6
6
years of professional experience
Work History
Concierge ANZ Headquarters
ISS Facility Services
04.2024 - Current
- Provide a friendly and welcoming experience to all internal and external clients of ANZ.
- Ensuring meeting rooms are reset and stocked and resolve any equipment issues promptly.
- Proficient computer skills.
- Opening and closing of the high-security Safety Deposit Vault.
- Address all internal and external client inquiries in a professional and timely manner over the phone, email and in-person interactions.
- Managing bookings of meetings and events through our online portal.
- Maintaining STATS and reports through Excel spreadsheets.
- Working closely with VIP clients such as CEO, with high degree of respect for privacy.
Sales Representative
Authentic Connections Marketing
01.2024 - 03.2024
- Generating additional sales opportunities with upselling techniques.
- Developing new skills in F2F sales.
- Working co-operatively within a team to gain sponsorships for a children's charity.
- Consistently meeting/exceeding KPIs by implementing strategic sales plans and effective time management.
- Utilizing sales software to manage client information, track leads, and monitor sales progress.
- Collaborating with marketing to create impactful promotional materials such as t-shirts and signage for increased charity awareness.
- Meeting existing customers to expand sales opportunities by increasing sponsorships.
Multitask Assistant
Tipperary University Hospital
05.2021 - 11.2023
- Working as part of a multidisciplinary team and supporting nursing staff in the delivery of care to patients.
- Supporting the provision of high quality, clean and person centred care.
- Assisting healthcare staff in caring for patients needs.
- Cleaning, stocking and supplying designated facility areas.
- Dusting, sweeping, vacuuming ad mopping medical areas.
- Carrying out deep cleaning and detailed cleaning tasks throughout Covid-19.
- Notifying management of deficiencies or repairs required.
- Setting up, assembling and serving hot food to patients in a timely manner.
- Knowledge of the different dietary requirements for each patient.
Sales Assistant
Jones Oil
03.2019 - 05.2021
- Increasing sales by building strong customer relationships and providing excellent service.
- Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remaining calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- High responsibilities such as opening and closing or oil station.
- Keeping up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Testing oil and diesel samples each morning.
- Managing and following up on customer accounts.
Education
Bachelor of Arts - Criminal Justice
South East Technological University
Waterford, Ireland09-2022
Leaving Certificate
Loreto Convent
Clonmel, Co. Tipperary05-2019
Skills
- Effective decision making
- Hospitality
- Team player mentality
- Strong work ethic
- Time management
- Multitasking and organization
- Training and mentoring
- Administrative support
- Stress management
- Interpersonal communications
- Tech-Savvy
- VIP service
Timeline
Concierge ANZ Headquarters
ISS Facility Services
04.2024 - Current
Sales Representative
Authentic Connections Marketing
01.2024 - 03.2024
Multitask Assistant
Tipperary University Hospital
05.2021 - 11.2023
Sales Assistant
Jones Oil
03.2019 - 05.2021
Bachelor of Arts - Criminal Justice
South East Technological University
Leaving Certificate
Loreto Convent
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