Camille Chateauneuf-Auger
Sydney,Australia
Summary
Motivated professional from Canada with a strong work ethic and adaptability. Proven ability to work independently and quickly acquire new skills. Detail-oriented and organized, consistently delivering high-quality work. Exceptional interpersonal skills foster excellent customer service and effective teamwork across diverse cultural backgrounds.
Overview
12
12
years of professional experience
Work History
Corporate Hospitality Supervisor
Westpac
Sydney, Australia
02.2024 - Current
- Supervise daily hospitality operations in a corporate banking environment
- Manage and support a team of service staff to ensure high standards of presentation and service
- Coordinate event logistics and liaise with Westpac stakeholders for seamless client experiences
- Provide premium service to VIP clients and guests, ensuring a professional and welcoming environment
- Maintain inventory, manage supplies, and ensure compliance with health and safety standards
- Employed by Compass Group, Sydney, Australia
Staff Supervisor & Waitress
Bistro Sous le Fort
Quebec, Canada
06.2017 - 11.2022
- Ensuring the wellbeing of the team
- Creating and managing team schedules
- Trained new employees on restaurant policies and procedures.
- Ensure the satisfaction of all customers
- Resolved customer complaints promptly and professionally.
Insurance Customer Service Advisor
Desjardins
Levis, Canada
09.2020 - 12.2021
- Assisting members over the phone and through emails regarding their group insurance policy
- Providing excellent customer service
- Connecting with members to build trust towards our company
- Investigated claims and responded to customer inquiries about claim status updates.
Fraud Operations Agent
Yorkshire & Clydesdale Bank
Leeds, England
03.2019 - 12.2019
- Detecting fraud trends & potential issues
- Assisting customers in resolving queries
- Challenging fraud claims
- Performing administrative duties efficiently & accurately
- Investigated cases of suspected identity theft or credit card fraud.
Barista
Park Kitchen
Wellington, NZ
01.2016 - 01.2017
- Providing excellent customer service
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, teas, etc.
- Waiting on tables, preparing and serving a variety of beverages
- Cash handling, taking and processing payments
Early Childhood Teacher
Randstad
Wellington, NZ
01.2016 - 12.2016
- Supervision of children's safety
- Creation of activities that allow children to learn and explore interests
- Organization of schedules & routines
- Monitoring of children's progress
Waitress & Bartender
Bluewater Bar and Grill, Vivo Bar and Grill, Skycity Casino
01.2015 - 01.2016
Primary School Teacher
CSSC & CSDN
Quebec, Canada
01.2014 - 12.2014
- Developed and implemented lesson plans that engaged students in active learning activities.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Efficient use of all Microsoft software
- Organization of class schedule and activities
Education
Bachelor of Education - Primary Education
College Degree - Social Sciences
TEFL Certificate -
Emergency Child Care First Aid Certificate -
Skills
- Attention to detail
- Microsoft Office
- Conflict resolution
- Team supervision
- Customer relationship management
- Effective communication
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Corporate Hospitality Supervisor
Westpac
02.2024 - Current
Insurance Customer Service Advisor
Desjardins
09.2020 - 12.2021
Fraud Operations Agent
Yorkshire & Clydesdale Bank
03.2019 - 12.2019
Staff Supervisor & Waitress
Bistro Sous le Fort
06.2017 - 11.2022
Barista
Park Kitchen
01.2016 - 01.2017
Early Childhood Teacher
Randstad
01.2016 - 12.2016
Waitress & Bartender
Bluewater Bar and Grill, Vivo Bar and Grill, Skycity Casino
01.2015 - 01.2016
Primary School Teacher
CSSC & CSDN
01.2014 - 12.2014
Bachelor of Education - Primary Education
College Degree - Social Sciences
TEFL Certificate -
Emergency Child Care First Aid Certificate -
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