Camille De Castro
25 Kirkpatrick Ct. Seville Grove,W.A
Summary
Support Worker focused on empowering clients to achieve independence and well-being. Successfully enhanced quality of care by building trust and rapport, leading to significant increases in client satisfaction. Committed to delivering personalized assistance while maintaining high standards of health and safety.
Overview
10
10
years of professional experience
Work History
Support Worker
ACRS Community Services
Darwin, NT
09.2024 - 12.2025
- Improved quality of care for clients through personalized support and assistance with daily living activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided clients in managing and achieving individual goals, fostering independence and enhancing social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their well-being.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services, effectively de-escalating challenging situations while maintaining client safety.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
Support Worker
CareLink NT
11.2020 - 10.2024
- Promote Independence and Well-being: Encourage and support clients in maintaining their independence, mobility, and overall well-being.
- Empower Clients: Foster a sense of autonomy by encouraging decision-making and participation in personal care and lifestyle choices.
- Monitor Health and Well-being: Observe and report changes in clients’ physical, emotional, and mental health to appropriate healthcare professionals.
- Assist with Personal Hygiene and Grooming: Support individuals with bathing, dressing, and maintaining personal hygiene in a respectful and dignified manner.
- Provided personalized care by assisting individuals with daily living activities, tailoring support to unique needs and preferences.
- Supported nutritional needs through meal preparation and feeding, ensuring adherence to dietary requirements.
- Communicated effectively with clients, families, and healthcare teams to coordinate and deliver high-quality care.
- Work with Diverse Individuals: Provide culturally appropriate and inclusive care, respecting the backgrounds and beliefs of clients.
- Ensure Legal and Ethical Compliance: Adhere to industry standards, privacy laws, and workplace policies to maintain professional and ethical care practices.
- Maintain Infection Control Standards: Follow hygiene and infection prevention protocols to ensure a safe and sanitary environment.
- Follow Workplace Safety Procedures: Adhere to health and safety regulations, ensuring a secure and hazard-free environment for clients and staff.
Customer Support Assistant
Woolworths
11.2015 - 05.2021
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Boosted customer satisfaction through prompt resolution of inquiries and effective issue management.
- Managed escalations with professionalism, prioritizing client advocacy throughout the process.
- Evaluated customer satisfaction post-resolution to ensure alignment with client expectations.
Housekeeping
Jakana King
10.2015 - 11.2015
- Coordinated with housekeeping staff to ensure timely room preparation and availability.
- Partnered with housekeeping to facilitate timely room turnover and enhance guest satisfaction.
- Worked with housekeeping staff to maintain high cleanliness standards during room turnovers.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
Education
Bachelor of Science - Criminology
Colegio Dela Purisima Conception
Roxas,CitySkills
Personal care
Daily living assistance
Mobility assistance
Meal preparation
Infection control
- Safety practices
Activity coordination
Relationship management
Attention to detail
Emotional support
Emotional support
Reference:
1. Summit Shrestha
📩 Email: sumit.shrestha@acrscommunityservices.com.au
📞 Phone: 0435 075 914
2. Chrissy Theodora
📩 Email: support@acrscommunityservices.com.au
📞 Phone: 0466 581 776
Personal Information
Title: Support Worker
Timeline
Support Worker
ACRS Community Services
09.2024 - 12.2025
Support Worker
CareLink NT
11.2020 - 10.2024
Customer Support Assistant
Woolworths
11.2015 - 05.2021
Housekeeping
Jakana King
10.2015 - 11.2015
Bachelor of Science - Criminology
Colegio Dela Purisima Conception