Pamela Ide
Springwood QLD ,Qld
Summary
20 years experience in the disability services industry
Highly dependable, extroverted and self-reliant professional offering extensive experience in personal care. Demonstrated ability to assist high level clients in personal care tasks. Hands on experience in implementing programs aimed to achieving positive outcomes and enhancement of quality of life for clients. Trusted service provider and advocate for people and families I assist. As can be seen by client/carer compliments from existing and previous clients and carers. Record of accomplishment in managing and implementing tailored support services. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 20 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
14
14
years of professional experience
Work History
Support Worker
Australian Quality Care
01.2021 - Current
- I work at a residential facility with 7 SILS houses working with adults with mental disabilities ranging from depression, bipolar, developmental Delay, down syndrome to schizophrenia And dementia
Independent Self Employed Disability Support Worker
01.2016 - 01.2021
- During this time I worked with renal failure, dialysis, amputees, fully visually impaired, diabetes type 1&2, High spectrum autism and ADHD, cerebral palsy, Huntington's disease
Personal Care Worker
Peta Wetherley
Yeronga
12.2012 - 08.2018
- Responsible for providing In Home Respite to a complex care,palliative child with disabilities and her family
- My services assist the family members to enable their daughter/sister to remain living at home
- Gastronomy feeding, hoisting, medication, social inclusion & community access
- Providing appropriate care and supervision to protect the child’s safety in the absence of a family member
- Proving my skills and knowledge to a family suffering from carer strain that their family member is safe whilst in my care
- Being flexible and able to provide emergency care when requested
Disability Support Worker
Xavier Childrens Support Network
Brisbane, QLD
11.2010 - 09.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
Education
Skin Integrity & Pressure Care -
First Aid Certificate -
First Aid Alive
12.2015
Cultural Awareness Training -
Diversicare
12.2015
Social Inclusion -
Xavier Children’s Support Network
12.2015
Abuse & Neglect -
Xavier Children’s Support Network
12.2015
Therapy Proficiency - Play & Music -
Xavier Children’s Support Network
12.2015
Medical Proficiency - Medications and Seizure Control -
Xavier Children’s Support Network
12.2015
Spinal & Pelvic Protection -
Xavier Children’s Support Network
12.2015
Palliative Care -
Royal Brisbane Children’s Hospital
12.2014
Certificate III - Disability
Cerebral Palsy League
12.2012
Certificate III - Aged Care
Queensland Government
12.2011
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Cleaning and sanitizing
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Mobility support
- Skill Development
- Community Integration
- Recreational Activities
- Budgeting and financial management
- Troubleshooting
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
Compassionate care
- Excellent Communication
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Organizational Skills
- Client Advocacy
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Knowledge of medical and psychiatric terminology
- Team building
- Interpersonal Communication
- Trauma Informed Care Framework
- Service Accessibility Improvements
- Substance abuse treatments
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Documentation skills
- Self Motivation
- Behavior Management
- Goal Setting
Palliative care
Medication administration
First Aid/CPR
Courteous demeanour
Social activities devising
Personal care
Daily living skills
Managing challenging behaviours
Valid QLD Drivers Licence
Community Access
Social integration & inclusion
Daily living support
Documentation abilities
Skill Development
Substance abuse treatments
Accomplishments
- Effectively used music therapy to support emotional, cognitive and social development in many clients. Music therapy enabled me to assist profoundly disabled children manage stress and pain by improving non-verbal communication. This in turn allowed me to recognize signs, such as: pain, pleasure and illness and provide appropriate support.
Timeline
Support Worker
Australian Quality Care
01.2021 - Current
Independent Self Employed Disability Support Worker
01.2016 - 01.2021
Personal Care Worker
Peta Wetherley
12.2012 - 08.2018
Disability Support Worker
Xavier Childrens Support Network
11.2010 - 09.2016
Skin Integrity & Pressure Care -
First Aid Certificate -
First Aid Alive
Cultural Awareness Training -
Diversicare
Social Inclusion -
Xavier Children’s Support Network
Abuse & Neglect -
Xavier Children’s Support Network
Therapy Proficiency - Play & Music -
Xavier Children’s Support Network
Medical Proficiency - Medications and Seizure Control -
Xavier Children’s Support Network
Spinal & Pelvic Protection -
Xavier Children’s Support Network
Palliative Care -
Royal Brisbane Children’s Hospital
Certificate III - Disability
Cerebral Palsy League
Certificate III - Aged Care
Queensland Government