Hi, I’m
Candice Gray
Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
years of professional experience
Work History
Dumplings Plus
Waitress
03.2021 - Current
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Onboard exceptional client service to 200 customers per shit during peak times.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Memorized over 100+ different menu items and helped guide guests to their ideal dining experience.
Primary School
Teacher's Aide Volunteer
03.2022 - 09.2022
Job overview
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Provided instructional support to students unable to attend regular classes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives..
Primary School
Teacher's Aide Volunteer
03.2021 - 08.2021
Job overview
- Assisted teachers with supervision and care of group of 22 children.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Education
Copperfield College - Delahey Senior CampusDelahey, VIC
High School Diploma
University Overview
- [ Epidermolysis Bullosa Foundation Fundraiser Project ], [Help raise awareness about a rare diseases that cause the skin to be fragile and to blister easily by doing a charity event ]
- - (Personal Development Skills Project) In high school that I and my 5 teammates partnered up with the EB foundation to spread awareness to our 50+ invited guest at the social event, and presented to 200+ year 12 students about how important it was to spread awareness about the importance of this skin diseases in the presentation project.
Skills
- Side Work
- Tableside Service
- Restocking Condiments
- Active Listening
- Monitoring
- Complaint Resolution
- Greet Guests
- Bus Tables
- Dining Customer Service
- Menu Memorization
- Table Setting Arrangements
- Waiting Tables
- Supply Restocking
- Cool Under Pressure
- Cash Handling
- Dietary Restrictions
Languages
Chinese (Cantonese)
Professional Working
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Teacher's Aide Volunteer
Primary School
03.2022 - 09.2022
Waitress
Dumplings Plus
03.2021 - Current
Teacher's Aide Volunteer
Primary School
03.2021 - 08.2021
Copperfield College - Delahey Senior Campus
High School Diploma
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