Candice Robertson
Dalby,QLD
Summary
Resourceful Support Officer known for high productivity and efficient task completion. Specialising in client care. My strengths lie in time management, problem solving abilities, communication skills, and adaptability to ensure positive client interactions. I demonstrate the ability to improve client satisfaction and loyalty through attentive service and effective issue resolution to obtain the best outcome for clients.
I'm looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Virtual Health Services Support Officer
Goondir Health Services
Dalby, QLD
10.2023 - Current
- Work with Chronic Disease Patients
- Make compliance calls to clients
- Check clients VHS readings on Mycare Manager and Communicate
- Intramail RN's and Drs if clients readings are out of range
- Home Visits
- Prepare VHS kits for roll outs
- Facilitate Wandir Gunde Playgroup
- Admin work (sending letters, printing, emailing, and in-person)
- Resolved customer queries/concerns in a timely manner
- Provided ongoing training to clients
- Provided technical support to customers via phone, email and in-person.
Receptionist
Murrumba Housing Co.
Dalby, QLD
01.2003 - 07.2005
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Petty Cash
- Any general duties as directed by CEO, finance officers and admin team.
- Catering- purchase goods and prepare catering for meetings and events
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Perishables Assistant
Woolworths
Dalby, QLD
03.2001 - 08.2002
- Customer Service (Registers)
- Marking items for quick sale when close to use by date
- Responded quickly to any customer enquiries or complaints about perishable items
- Maintained accurate records regarding inventory levels, orders, and deliveries.
- Adhered to company policies on food handling practices including labeling and dating.
- Supported management by providing feedback on best practices related to perishables handling.
- Provided customers with assistance in locating desired products within the perishable section of the store.
- Assisted with the stocking and replenishment of perishables items in the store.
- Identified any damaged or expired product for removal from shelves.
- Organized product displays to ensure maximum visibility and appeal.
- Kept work area clean, organized, and presentable at all times.
- Ensured proper rotation of products to maintain freshness.
- Restocked shelves as needed to maintain adequate supply levels.
Education
Graduated Year 12
Dalby State High School
Dalby11-2002
Skills
- Customer service
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Product rotation
- Stock replenishment
- Operate cash registers
- Telephone etiquette
- Honest and dependable
- Cash handling
- Confidently work on my own
- Great with people
- Organisational skills
Qualifications:
- Manual Handling Awareness (MacNellies)
- Fire Awareness and Extinguisher Training (MacNellie's)
- HLTAID009 Provide CPR (MacNellie's)
- HLTAID010 Provide basic emergency life support (MacNellie's)
- HLTAID011 Provide First Aid (MacNellie's)
- Current Blue Card
- C Class (Open) Drivers licence
References:
Name: Charlene Lawton
Contact number: 0413759332
Name: Sarah Dodd
Contact number: 0456421516
Name: Jahnesta Noter
Contact number: 0472553528
Timeline
Virtual Health Services Support Officer
Goondir Health Services
10.2023 - Current
Receptionist
Murrumba Housing Co.
01.2003 - 07.2005
Perishables Assistant
Woolworths
03.2001 - 08.2002
Graduated Year 12
Dalby State High School