Candice Robertson
Dalby,Qld
Summary
Resourceful Support Officer known for high productivity and efficient task completion. Specialise in customer
service and technical troubleshooting.
My Strengths lie in problem-solving abilities, communication skills, and adaptability to ensure positive client interactions. I demonstrate the ability to improve client satisfaction and loyalty through attentive service and effective issue resolution.
I'm looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Virtual Health Services Support Officer
Goondir Health Services
Dalby, Qld
10.2023 - Current
- Make compliance calls to clients
- Check clients readings on Mycare Manager and Communicare
- Intramail nurses and Doctors if clients readings are out of range
- Home visits
- Prepare VHS packs for roll outs
- Facilitate Wandir Gunde Playgroup
- Admin work (sending letters, printing, emailing, scanning etc)
- Provided technical support to clients via phone, email and in-person.
- Resolved customer queries/concerns in a timely manner.
- Provided ongoing training to clients.
Education
High School Diploma -
Dalby State High School
Dalby12-2002
Skills
- Operational Support
- Client Service
- Alliance Building
- Contract Management
- Training abilities
- Problem-Solving
- Policy Enforcement
- Customer Service
- Teamwork and Collaboration
- Continuous Improvement
- Support Services
- Customer service understanding
- Technical Support
- Documentation skills
- Training and mentoring
Timeline
Virtual Health Services Support Officer
Goondir Health Services
10.2023 - Current
High School Diploma -
Dalby State High School