CANER KONUK
Saint Marys
Summary
I am a versatile and passionate individual with experience in customer service, sales, and the cleaning industry, with proven successes in hospitality. Throughout my career, I have developed and maintained exceptional customer service skills. I am a sharp lateral thinker, able to solve challenging business and customer-related issues. I possess a strong personal drive to achieve success and take on multiple responsibilities, working under pressure within team environments to meet and exceed demanding deadlines. My well-developed written and verbal communication skills enable me to build strong relationships with customers and colleagues.
Overview
13
13
years of professional experience
Work History
Team Leader – Customer Service
Mate Communicate
05.2023 - Current
- Relieving management role when required
- Providing exceptional customer service for both residential NBN and mobile services
- Handling 50+ calls a day
- Part of the complaints team resolving TIO ombudsman complaints
- Remaining courteous and empathetic during customer dissatisfaction
- Providing information and resolutions through email inquiries
- Live chat experience
- Continuous training on new products.
- Answering difficult posed questions from customer service agents.
- Monthly 1-on-1 catch-ups with my team
- Quality assurance, ensuring call quality meets business standards
- Conducting performance reviews, providing constructive feedback to underperforming team members
Tech Support – Customer Service
Mate Communicate
01.2022 - 05.2023
- Relieving management role when required
- Providing exceptional customer service for both residential NBN and mobile services
- Handling 50+ calls a day
- Part of the complaints team resolving TIO ombudsman complaints
- Remaining courteous and empathetic during customer dissatisfaction
- Providing information and resolutions through email inquiries
- Live chat experience
- Continuous training on new products.
- Answering difficult posed questions from customer service agents.
- Monthly 1-on-1 catch-ups with my team
- Quality assurance, ensuring call quality meets business standards
- Conducting performance reviews, providing constructive feedback to underperforming team members
Cleaner
P&D Cleaning Services
02.2019 - 11.2020
- Ensuring all areas meet specifications
- Complying with security measures by locking and setting security alarms
- Working independently without supervision
- Adhering to WH&S standards and regulations
- Taking on extra jobs on short notice to assist management
Customer Service & Sales Representative
Comminsure
04.2018 - 12.2018
- Providing exceptional customer service
- Selling home and motor insurance products
- Displaying empathy to vulnerable customers
- Applying active listening during calls
- Maintaining a high volume workload in a fast-paced environment
- Meeting and exceeding KPIs in all areas (calls taken, average handle time, sales, and punctuality)
- Educating customers about home & motor insurance products
- Collaborating with stakeholders such as underwriters, other financial institutions, and lawyers
Sales Representative
Greenstone
05.2017 - 12.2017
- Selling various insurance products including life, health, and pet insurance
- Possessing exceptional knowledge of company policies and products
- Building solid relationships with new and existing customers
- Adapting to change efficiently
- Representing the core values of the company
- Converting inbound and outbound calls into sales
Delivery Driver/Customer Service
C’Bellas Gourmet Pizza & Ribs
07.2015 - 04.2017
- Taking customer orders via telephone
- Delivering pizzas
- Operating P.O.S. system
- General maintenance
- Greeting customers and taking orders in-store
- Managing customer complaints and providing desired outcomes
- Assisting head chef with food preparation
- Managing stock
Cleaner
Hills Commercial Cleaning
08.2012 - 08.2014
- Carpet cleaning
- Adhering to WH&S
- Window cleaning
- Vacuuming, dusting, and mopping
- Taking out rubbish
Skills
- Excellent customer service skills
- Trusted to take on management roles when required
- Able to work independently as well as in a team
- Punctual, reliable, honest, and hard-working
- Knowledge of WH&S standards
- Able to work and perform under pressure
- High-level writing and strong verbal communication skills
- Driven and self-managed with a focus on growth
Timeline
Team Leader – Customer Service
Mate Communicate
05.2023 - Current
Tech Support – Customer Service
Mate Communicate
01.2022 - 05.2023
Cleaner
P&D Cleaning Services
02.2019 - 11.2020
Customer Service & Sales Representative
Comminsure
04.2018 - 12.2018
Sales Representative
Greenstone
05.2017 - 12.2017
Delivery Driver/Customer Service
C’Bellas Gourmet Pizza & Ribs
07.2015 - 04.2017
Cleaner
Hills Commercial Cleaning
08.2012 - 08.2014
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