Natasha Gorgievska
Craigieburn,Victoria
Summary
Im Passionate about helping others and looking to transition into a Support Worker role where I can make a positive difference in people’s lives. I’m Known for being patient, empathetic, organised, and able to remain calm under pressure. I’m Eager to provide support that empowers people to live as independently as possible.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Team Member
Woolworths
05.2008 - Current
- Greeted customers and assisted with inquiries to provide excellent service
- Resolved customer complaints to enhance satisfaction
- Handled payments accurately to ensure transaction integrity
- Processing EFT payments, cash, gift cards
- Processing refunds/ exchanges according to store policy
- Properly verifying customer identification for tobacco purchases
Laser Hair Removal Technician
Medical Aesthetic Laser Clinic
04.2010 - 11.2018
- Performed skin treatments and laser hair treatment to a high professional standard
- Created tailored treatment plans for clients, enhancing personalized care and treatment effectiveness
- Managed front desk operations by greeting clients and handling inquiries - made appointments, answered phone calls / emails, accepted payments and reconciled
- Administered treatments with medical grade laser equipment, prioritizing safety and optimal results
- Reception work - made appointments, answered phone calls / emails, accepted payments and reconciled
Education
Beauty Therapy Cert 4 / Diploma of Beauty Therapy
NMIT
Collingwood, VIC 01.2008 - 11.2010
Beauty Therapy Cert 3
NMIT
Collingwood, VICAdvanced Diploma of Myotherapy
NMIT
Preston, VICDimploma of Remedial Massage
NMIT
Preston, VICStudent
Mill Park Secondary College
Mill Park, VICSkills
- Ability to maintain positive relationships with clients and work colleagues
- Ability to handle new tasks when presented
- Able to multitask
- Excellent customer service skills
- Excellent time and task management skills
- Extremely organized
- Efficient worker
- Work well in a team and independently
References
Dimple
Woolworths Customer Service Manager
0433504419
Zena Dammous
Medical Aesthetic Laser Clinic Director
0411811288
Timeline
Laser Hair Removal Technician
Medical Aesthetic Laser Clinic
04.2010 - 11.2018
Customer Service Team Member
Woolworths
05.2008 - Current
Beauty Therapy Cert 4 / Diploma of Beauty Therapy
NMIT
01.2008 - 11.2010
Beauty Therapy Cert 3
NMIT
Advanced Diploma of Myotherapy
NMIT
Dimploma of Remedial Massage
NMIT
Student
Mill Park Secondary College