CARA DUNBAR
Adelaide,SA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated customer service worker with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Food and Beverage (Front and Back of House)
Lake Mountain Alpine Resort
Marysville, Victoria
06.2023 - Current
- Cashier/cash handling
- Never recorded cash register shortage
- Assisted with maintaining cleanliness in line with company standards
- Contributed to exceeding standards in all internal quality checks
- Did a lot of coffee like A LOT
- When Supervisor had days off I was appointed to acting supervisor for the day to make sure breaks were run and the day went smoothly
- Recording stock and what we need to add to the order.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food inventory and supplies to prevent waste.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Engaged customers to help create superior food and beverage experience.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
Shift Manager
McDonald's Restaurant
Trinity Gardens, South Australia
11.2022 - 06.2023
- Through dedication, resilience, demonstrating communication and leadership skills, and generally being the “go-to person” on shift to troubleshoot, solve, and manage issues, I worked my way from standard crew member to be appointed Shift Manager of the store soon after my 18th birthday.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Area Leader
McDonald's Restaurant
Trinity Gardens, South Australia
01.2021 - 11.2022
- Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
- Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
- Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Crew Coach
MacDonald's Restaurant
Trinity Gardens, South Australia
03.2020 - 01.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
MacDonald's Restaurant
Firle, South Australia
07.2019 - 03.2020
- Through dedication, resilience, demonstrating communication and leadership skills, and generally being the “go-to person” on shift to troubleshoot, solve, and manage issues, I worked my way from standard crew member to be appointed Shift Manager of the store soon after my 18th birthday
- Some key highlights of my skills and achievements are:
- Front end cashier/cash handling
- Delivered prompt, friendly customer service
- Helped improve overall customer experience survey result from satisfied to very satisfied
- Assisted with maintaining cleanliness in line with company standards
- Contributed to exceeding standards in all internal quality checks
- Achieved 90% customer satisfaction score on average
- Mastered POS (point of service) systems to handle payments ranging from $5000-$8000 per shift
- Mastered large list menu items including changing specials list
- Ensure safety standards are met in preparing raw food materials to cook over 30 menu items to feed 1000-3000 customers per day
- Upheld all local COVID-19 safety protocols including increased sanitisation, enforcing mask/glove policies, and ensuring a limited capacity
- Furhter Qualifications
- First Aid Trained
- Updated 15/02/2023
- Working with Children’s Check (SA)
- February 2023
- Fire and Safety Trained
- Updated 10/02/2022
- Responsible Serving of Alcohol (RSA)
- Completed 30/05/2023 Leadership Transitions/Management Course
- Management of team and leadership skills, completed 14/02/2023 Gold Standard Barista Trained
- 4 years of experience making many kinds of coffee through McDonalds and other cafes and restaurants.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Education
South Australian Certificate of Education (SACE) - Year 12 -
Norwood International High School
Norwood, South Australia11.2022
Skills
- Effective Time Management
- Decision Making
- Communication Skills
- Ability to Multitask
- Hospitality Service
- Front Desk Operations
Timeline
Food and Beverage (Front and Back of House)
Lake Mountain Alpine Resort
06.2023 - Current
Shift Manager
McDonald's Restaurant
11.2022 - 06.2023
Area Leader
McDonald's Restaurant
01.2021 - 11.2022
Crew Coach
MacDonald's Restaurant
03.2020 - 01.2021
Crew Member
MacDonald's Restaurant
07.2019 - 03.2020
South Australian Certificate of Education (SACE) - Year 12 -
Norwood International High School
Dance, Rock Climbing, Snow Boarding
I love to camp, surf, and hike. Recently I have taken up bouldering and you can find me there most weeks.
I also have a passion for running and exercising. I commit 3 days per week to the gym and 3 days per week to running in outdoor areas
Camping, Rock Climbing, Snow Boarding, Surfing, Dance
I love to camp, surf, and hike. Recently I have taken up rock climbing and you can find me there most weeks.
I also have a passion for running and exercising. I commit 3 days per week to the gym and 3 days per week to running in outdoor areas
Custom
I love to camp, surf, and hike. Recently I have taken up bouldering and you can find me there most weeks.
I also have a passion for running and exercising. I commit 3 days per week to the gym and 3 days per week to running in outdoor areas
Custom
I love to camp, surf, and hike. Recently I have taken up rock climbing and you can find me there most weeks.
I also have a passion for running and exercising. I commit 3 days per week to the gym and 3 days per week to running in outdoor areas
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