Cara Vrzovski
Kew East
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with strong communication skills and positive attitude.
Additionally, I have a passion for movement and an ambitious drive to get the best out of people.
Overview
11
11
years of professional experience
Work History
Sales and Service Manager
David Jones
10.2024 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns.
Concession Manager
Zimmermann
02.2023 - 09.2024
- Established weekly and monthly goals for sales staff to achieve desired results.
- Recruited, trained and managed a team of 6 employees.
- Conducted regular meetings with staff members to discuss performance and goals. Consistently monitored, providing active feedback on a regular basis.
- Executed merchandising to a high standard weekly to support store sales growth.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Prevented theft using awareness and attention to detail to detect gaps for corrective action. Ensuring staff are diligent and aware of stock losses, followed by policy and procedures..
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Zimmermann
08.2022 - 01.2023
- Prepared detailed reports summarising sales activity, customer feedback, and visual merchandising.
- Provided mentorship for employees to generate sales and ongoing feedback.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Retail Sales Associate
Zimmermann
02.2019 - 07.2022
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Waitress (Front of House)
5 Lire Cafe
01.2015 - 06.2020
- Building strong connections and communicating with staff, management, and customers on a regular basis.
- Controlling the quality of food and beverage served to customers.
- Presenting the menu and providing detailed information when asked.
- Communicating order details to the Kitchen Staff, ensuring the cafe is presented and operates to high standards.
- Reporting to Management on sales and store performance.
- Ensuring the cafe is presented and operates to high standards.
- Opening and closing the cafe.
- Liaising with catering companies to place orders for the next day.
- Training new employees.
Professional Dancer
Jason Coleman's Ministry of Entertainment
01.2015 - 12.2016
- Experience includes a mixture of Corporate and Commercial Performances
Education
Broadway Dance Center
New York City, USA01.2017
Jason Colman's Ministry of Entertainment
Ave Maria College
No Degree - Mat And Reformer Pilates
Unite Health
Melbourne02-2025
Skills
- High Level of Customer Service
- Excellent Communication Skills
- Time Management
- Works Well in a Team and Autonomously
- Flexible and Adaptable
- Can-do Attitude
- Organisational Skills
- Visual Merchandising
- Customer outreach
- Driving business growth
- Team training and development
- Staff Management
- Staff recruitment
Timeline
Sales and Service Manager
David Jones
10.2024 - Current
Concession Manager
Zimmermann
02.2023 - 09.2024
Assistant Store Manager
Zimmermann
08.2022 - 01.2023
Retail Sales Associate
Zimmermann
02.2019 - 07.2022
Professional Dancer
Jason Coleman's Ministry of Entertainment
01.2015 - 12.2016
Waitress (Front of House)
5 Lire Cafe
01.2015 - 06.2020
Jason Colman's Ministry of Entertainment
Ave Maria College
Broadway Dance Center
No Degree - Mat And Reformer Pilates
Unite Health
Hobbies and Interests
- Fashion
- Cooking
- Travel
- Reading
- Health & Fitness
References
Eleanor Green, Retail Manager, 0418 363 767
Personal Information
Date of Birth: 04/20/96
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