SONY SAHANI

Food&Beverage

• Responsible for preparing and setting marketing sales plans, supervising and following up with customers
• Managing and coordinating sales and marketing activities for the company
• Monitoring demand for company products or services, business and industry competition and pricing
• Managing Account Receivable in MYOB

• Responsible for handling Emirates flights ULD and sending UCM to different destination and updating all the details received from ROTL.
• Coordinating with Load Controller and Dispatcher
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Coordinating with Load Controller and Dispatcher for the further documents.
• Responsible for sending UCM on time without any discrepancy

• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Announced flight status updates and information about gate changes over PA system.

• Identifying the passengers through their passports and checking their visa status.
• checking the luggage for excess baggage and issuing them with a boarding pass.
• Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
• Checking with the Immigration department if the passengers are cleared to board

• Followed company regulations and rules to promote safe environment for travellers and employees.
• Checked personnel for proper uniforms and safety equipment.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Trained for Safety and Security, and responsible for the safety check of the aircraft.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Enforced lost and found procedures for any items inadvertently left behind by travellers.