Summary
Overview
Work History
Education
Skills
Education Skills
Referrals
Personal Information
Hobbies and Interests
Languages
Timeline
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Carl O'Neill

Balgowlah,NSW

Summary

Dynamic and adaptable professional with a robust background spanning multiple industries since completing the HSC in 2017. Demonstrated expertise in customer service, sales, and management roles, with notable experience in hotel sales and at Amber Tiles. Now seeking to leverage accumulated knowledge and skills to pursue a career focused on sales within a company committed to fostering professional development and providing mentorship opportunities. Eager to contribute value and drive growth in a new environment while furthering proficiency in sales strategies and relationship-building.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Q Station Manly
08.2023 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Skilled Labourer

Key Landscaping
03.2022 - 06.2023
  • Worked as a subcontractor for Key Landscapes as a skilled labourer
  • Built relationships with clients and increased trade skills in the construction industry
  • Worked as a landscaper in Spain for 3 months.

Electrical Apprentice

Star Electrical
01.2020 - 02.2022
  • Full-time electrical apprenticeship
  • Worked on buildings such as The Crown, Barangaroo, and Quay Quarter Tower - AMP Building, Sydney CBD
  • Gained knowledge and built a good work ethic.

Sales Consultant and Warehouse Officer

Amber Tiles
04.2018 - 11.2019
  • Permanent full-time position
  • Undertook sales to trade and retail customers
  • Dealing with large quantities of stock
  • Managed upkeep of warehouse and responsible for forklift operations
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Labourer

Dolphin Landscapes
11.2017 - 12.2017
  • Worked as a labourer for a Landscape Maintenance Company
  • Involved general landscape maintenance and cleaning.

Education

High School Diploma -

The Pittwater House School
Dee Why, NSW
11.2017

Skills

  • Customer Service Focused
  • Good at Problem Solving
  • Excellent Communication Skills
  • Enjoy Working in a Team
  • Able to Relate with a Wide Variety of People
  • Good Personal Presentation
  • Administrative Skills
  • Product Sales
  • Training and mentoring
  • Cash Handling Skills
  • Friendly, Helpful and Patient
  • Enthusiastic Team Member

Education Skills

HSC 2017, Pittwater House School, Full NSW Drivers Licence NSW, Elevated Work Platform License (EWP), National Licence to Perform High Risk Work – LF Forklift Trucks - (Needs Renewal), SSI Advanced Diving Licence, Responsible Service of Alcohol (RSA) - (Renewal In Process), National WHS General Construction Induction Training (White Card), French

Referrals

Available Upon Request

Personal Information

  • Health Status: Physically strong and Fit
  • Date of Birth: 04/22/99

Hobbies and Interests

I've always been a keen sportsman and use both golf and surfing as a way to connect with people and to better both physical and mental health.

Languages

French
Native or Bilingual

Timeline

Guest Service Agent

Q Station Manly
08.2023 - Current

Skilled Labourer

Key Landscaping
03.2022 - 06.2023

Electrical Apprentice

Star Electrical
01.2020 - 02.2022

Sales Consultant and Warehouse Officer

Amber Tiles
04.2018 - 11.2019

Labourer

Dolphin Landscapes
11.2017 - 12.2017

High School Diploma -

The Pittwater House School

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Carl O'Neill