Carla Davis
Toowoomba,QLD
Summary
Highly motivated Store Manager with extensive customer service and sales experience. Outgoing leader with track record of driving increased sales, hitting Budgets and KPI targets on a Daily, Weekly, Monthly and Quarterly timeline. Improving buying experience and elevating company profile with the target market.
Overview
18
18
years of professional experience
Work History
Disability Support Care Person
MiChoice Disability Supports
Toowoomba, Qld
02.2025 - Current
- Assist clients with general household duties and responsibilities, cooking meals, preparing meals, and cleaning.
- Taking clients out for their community access and scheduled appointments.
- Assisting clients with banking on a biweekly basis.
- Finance trackers for clients, scanning and filing all receipts, communicating with family members regarding clients' receipts.
- Completing the house banking.
- Creating a weekly shopping list, and completing weekly grocery shopping deliveries online.
- Clear communication and weekly summary reports to clients, family members.
- Filling in detailed and correct shift report notes.
- Behavior reports when presented with the behaviors of the client.
- Completing and filling in food trackers, bowel trackers, and incontinence trackers.
- Assisting management with house rosters for support workers.
- Administration of medication to clients, signing off on medical charts.
- Assisting clients with morning and afternoon personal hygiene, showering, and brushing teeth.
Store Manager
Ghanda Clothing
Toowoomba, Qld
08.2020 - 02.2025
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point-of-sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily store operations and ensured compliance with company policies.
Store Manager
Universal Store
03.2019 - 02.2020
- Successfully interviewing, training and developing team members (Team of 20)
- Successfully driving and maintaining Sales targets and KPI's (closing down unsuccessful store, opening a brand new store within 6 months of being relocated to Darwin)
- Roster completion for all staff weekly, published a fortnight in advance
- Time sheet entry daily
- Bank deposit daily
- Cash handling, eftpos transactions and Afterpay sales
- Balancing POS systems daily, investigating discrepancies, fixing discrepancies when they occur
- Product feedback given to the buying team minimum three times a week
- Ensuring all team members are up to date with policies, procedures, employee guidelines, WHS and fire evacuation procedures
- Delegating tasks to team members based on their strengths and capabilities with time frames and clear expectations
- Stock replenishment and refills daily
- Unpacking and displaying new and replenished stock daily
- Stock take once a year
- Emails and communication with Head Office
- Completion of store memos and price changes
- Visual merchandising of entire store weekly
- Customer service and selling (Awarded best store customer Service for the month of December 2019 by retailer Hairhouse Warehouse)
- Feedback and praise to team members every shift
- Awarded best presented store in November 2019 by Casuarina Square shopping center
Store Manager
Universal Store
09.2016 - 03.2019
- Successfully interviewing, training and developing team members (Team of 15)
- Successfully driving and maintaining Sales targets and KPI's
- Roster completion for all staff weekly, published a fortnight in advance
- Time sheet entry daily
- Bank deposit daily
- Cash handling, eftpos transactions and Afterpay sales
- Balancing POS systems daily, investigating discrepancies, fixing discrepancies when they occur
- Product feedback given to the buying team minimum three times a week
- Ensuring all team members are up to date with policies, procedures, employee guidelines, WHS and fire evacuation procedures
- Delegating tasks to team members based on their strengths and capabilities with time frames and clear expectations
- Stock replenishment and refills daily
- Unpacking and displaying new and replenished stock daily
- Stocktake once a year
- Emails and communication with Head Office
- Completion of store memos and price changes
- Visual merchandising of entire store weekly
- Customer service and selling
- Feedback and praise to team members every shift
Packer
Homestyle Bakery
03.2016 - 09.2016
- Picking and packing orders for local shops and schools
- Time management
- Effectively and efficiently packing orders in a timely manner to get all orders packed on time for them to leave the bakery on the correct truck run
- Cleaning of work station in the bakery
- General cleaning around the factory
Assistant Store Manager
Rivers
11.2007 - 01.2016
- Support Store Manager
- Manage and run SUN/MON when store manager had RDO's
- Banking procedures weekly
- Visual merchandising
- Sale completion, window posters, Strut cards every 3 days
- General house keeping duties
- Time sheet completion
- Stock unpacking duties daily
- Customer Service
Education
High School Diploma -
Harristown State High School
Toowoomba01-2007
Skills
- POS systems operationss
- Stock management
- Customer relations
- Team leadership and coaching
- Delegation skills
- Relationship building
- Time management
- Cash handling accuracy
- Positive attitude
- Team collaboration
- Medication administration
- Behavior management
- Household management
- Financial tracking
- Client communication
- Community support
References
Dystanee Palmer-Taylor
Facility Operations Development Leader (Former)
MiChoice Disability Supports
Tanya O'Brien
Work Colleague
MiChoice Disability Supports
0424 444 393
0468 930 539
Mallory Cox
Regional manager (former)
Ghanda Clothing
0404 570 095
Shinade Fraley
Casual team member
Universal Store (Toowoomba)
0422 591 566
Timeline
Disability Support Care Person
MiChoice Disability Supports
02.2025 - Current
Store Manager
Ghanda Clothing
08.2020 - 02.2025
Store Manager
Universal Store
03.2019 - 02.2020
Store Manager
Universal Store
09.2016 - 03.2019
Packer
Homestyle Bakery
03.2016 - 09.2016
Assistant Store Manager
Rivers
11.2007 - 01.2016
High School Diploma -
Harristown State High School
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