Carla Therisse Lansang
Stanthorpe,QLD
Summary
Hospitality professional with extensive experience in guest relations and front-office operations. Proven track record in managing guest check-ins and cookery services, ensuring exceptional service delivery and high guest satisfaction in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Receptionist / All-Rounder / Chef
Granite Belt Retreat & Brewery
03.2022 - Current
- Deliver exceptional customer service across reception, accommodation and hospitality operations.
- Managed guest check-ins, reservations, enquiries, and administrative duties to ensure seamless guest experiences.
- Supported front office, housekeeping, and kitchen operations to enhance overall service delivery.
- Prepared meals while upholding high food safety and hygiene standards, contributing to guest satisfaction.
Relief Loyalty Host & Customer Service Attendant
Seagulls Club
06.2020 - 02.2022
- Delivered professional and friendly customer service in high-volume hospitality environment, enhancing guest experience.
- Cultivated positive relationships with members and guests, efficiently resolving enquiries to ensure satisfaction.
Commis Chef
Seagulls Club
06.2019 - 02.2022
Breakfast Chef
Little Loco Café Kitchen
10.2018 - 02.2019
Commis Chef
Hilton Cairns
09.2017 - 10.2018
Commis Chef
Southport Surf Life Saving Club
01.2017 - 08.2017
Breakfast Chef
Le Jardin Café and Restaurant
04.2016 - 04.2017
Cook
Betty's Burgers and Concrete Co.
10.2015 - 05.2016
Housekeeping Room Checker
Gold Coast Holiday Rentals
01.2015 - 03.2016
University Instructor
University of Baguio
06.2013 - 03.2014
Reservations Sales Agent
InterContinental Hotels Group Philippines
06.2012 - 05.2013
Guest Relations Officer Management Trainee
Riverview Hotel Singapore
04.2011 - 04.2012
Education
Diploma of Healthcare Documentation -
TalentMed Australia
01-2022
Certificate IV in Commercial Cookery -
Holmes Institute Australia
01-2017
Diploma of Hospitality -
Imagine Education Australia
01-2015
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
Philippines01-2012
Skills
- Reception & Administration
- Customer Service
- Reservations & RMS Booking Systems
- Guest Relations
- Hospitality Operations
- Food & Beverage Service
- Commercial Cookery
- Cash Handling & POS
- Problem Solving
- Teamwork
- Time Management
- Attention to Detail
- RSA & RCG
Timeline
Receptionist / All-Rounder / Chef
Granite Belt Retreat & Brewery
03.2022 - Current
Relief Loyalty Host & Customer Service Attendant
Seagulls Club
06.2020 - 02.2022
Commis Chef
Seagulls Club
06.2019 - 02.2022
Breakfast Chef
Little Loco Café Kitchen
10.2018 - 02.2019
Commis Chef
Hilton Cairns
09.2017 - 10.2018
Commis Chef
Southport Surf Life Saving Club
01.2017 - 08.2017
Breakfast Chef
Le Jardin Café and Restaurant
04.2016 - 04.2017
Cook
Betty's Burgers and Concrete Co.
10.2015 - 05.2016
Housekeeping Room Checker
Gold Coast Holiday Rentals
01.2015 - 03.2016
University Instructor
University of Baguio
06.2013 - 03.2014
Reservations Sales Agent
InterContinental Hotels Group Philippines
06.2012 - 05.2013
Guest Relations Officer Management Trainee
Riverview Hotel Singapore
04.2011 - 04.2012
Diploma of Healthcare Documentation -
TalentMed Australia
Certificate IV in Commercial Cookery -
Holmes Institute Australia
Diploma of Hospitality -
Imagine Education Australia
Bachelor of Science - Hotel and Restaurant Management
University of Baguio