Carlos Cardenas
Sunbury,VIC
Summary
Results-driven administration and operations professional with extensive experience in workforce coordination and service delivery within local government and large-scale retail. Over two years of managing teams of 10–50 employees in high-volume environments, ensuring efficient daily operations and optimal team performance. Expertise in complex rostering, regulatory compliance, inventory control, and operational systems management. Recognized for strong leadership, effective communication, and collaboration with diverse stakeholders to achieve organizational objectives while upholding quality and efficiency standards.
Overview
9
9
years of professional experience
Work History
Early Years Workforce Supervisor
City of Yarra
Melbourne, VIC
04.2025 - Current
- Coordinated workforce administration across nine early years and childcare centres, enhancing operational support.
- Designed and implemented a centralised rostering system to standardise workforce allocation, improve visibility of staffing requirements, and support operational consistency across all centres.
- Collaborated with centre leaders, educators, and internal stakeholders to resolve staffing issues, ensuring uninterrupted service delivery.
- Support induction processes, training coordination, and onboarding documentation for new educators.
- Maintain accurate workforce records, compliance documentation, and staff credentials in line with regulatory and organisational requirements.
- Identified operational risks and workforce gaps, escalating issues and proposing solutions in line with policy and process.
- Managed sensitive employee information with strict confidentiality and professionalism.
Department Manager / Coordinator
Bunnings
Melbourne, VIC
10.2022 - 04.2025
- Led departments of up to 50 team members, overseeing daily operations, staffing, and performance.
- Analyzed sales, staffing, and inventory data to identify trends that enhanced operational outcomes.
- Managed weekly rosters to optimize coverage and resource allocation.
- Resolved staff issues through a solutions-focused and values-driven approach.
- Maintained accurate records, reports, and employee documentation in line with company procedures.
- Supported onboarding processes, training records, and confidential staff information.
Future Leader
Bunnings
Sunbury, Vic
06.2021 - 09.2022
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Developed and recommended department operating budget and kept expenses within budget.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Utilized excellent math skills to maintain accurate inventory levels.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Employed process improvement initiatives within department.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Calculated expenses and overhead to remain profitable and competitive.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Supervisor
Bunnings
Melton, Vic
10.2020 - 06.2021
- Trained and mentored new associates on department policies and
procedures. - Supervised 20-30 employees in the lifestyles department and delegated
each one with tasks and responsibilities. - Connected with customers to provide assistance and collect feedback to
optimize operations. - Delegated tasks appropriate to individual employees to provide
development opportunities. - Addressed employee issues and conflicts to provide input, feedback and
coaching. - Maintained inventory accuracy by counting stock-on-hand and reconciling
discrepancies. - Assessed displays for proper stock, checked store organization and kept
aisles clear of obstacles. - Maintained high merchandising standards by building attractive displays
and monitoring inventory levels. - Put together store's large displays.
- Managed inventory and stock levels in coordination with purchasing and
receiving department. - Initiated service consultations by asking customers open-ended questions
to learn personal preferences and needs. - Monitored sales performance through analysis of sales reports and
comparison shopping.
Team Member
Bunnings
Melbourne, VIC
04.2020 - 10.2020
- Guided customers in product selection, offering tailored recommendations for informed purchases.
- Resolved customer inquiries, contributing to a positive and satisfying shopping experience.
- Delivered frontline customer service and administrative support, ensuring smooth store operations.
- Collaborated with team members to ensure efficient inventory management and restocking.
- Operated point-of-sale systems, processing transactions accurately and efficiently.
- Maintained store cleanliness and organized merchandise displays for easy access.
- Supported safety protocols by adhering to guidelines and conducting regular equipment checks.
Head Chef / Chef
Est. 1906 & Second Wife
Melbourne, VIC
01.2017 - 01.2020
- Trained and supervised staff while maintaining operational records to enhance daily service delivery.
- Managed staff rosters, ordering systems, and supplier coordination to ensure compliance with food safety standards.
- Developed organizational, time management, and leadership skills in fast-paced environments to effectively meet operational demands.
Education
Bachelor of Social Science - International Relations
Swinburne University of Technology
02-2028
Bunnings Future Leader Program -
01.2023
Hospitality Administration and Management - Colombia
INPAHU
ColombiaAdvanced Cookery and Pastry - Colombia
Mariano Moreno Cookery School
ColombiaSkills
- Workforce coordination
- Team supervision
- Administrative support
- Compliance support
- Report generation
- Stakeholder engagement
- Operational planning
- Database management
- Microsoft Office proficiency
- Customer service
- Spanish fluency
- English fluency
- Information confidentiality
Additional Information
Strong alignment with Victorian Public Sector Values including accountability, respect, integrity and responsiveness., Proven ability to adapt to new systems, policies and operational requirements., Experienced working collaboratively across multi-site operations and diverse stakeholder groups.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Early Years Workforce Supervisor
City of Yarra
04.2025 - Current
Department Manager / Coordinator
Bunnings
10.2022 - 04.2025
Future Leader
Bunnings
06.2021 - 09.2022
Supervisor
Bunnings
10.2020 - 06.2021
Team Member
Bunnings
04.2020 - 10.2020
Head Chef / Chef
Est. 1906 & Second Wife
01.2017 - 01.2020
Bachelor of Social Science - International Relations
Swinburne University of Technology
Bunnings Future Leader Program -
Hospitality Administration and Management - Colombia
INPAHU
Advanced Cookery and Pastry - Colombia
Mariano Moreno Cookery School