CARLOS JULIAN TORRES TORRES
Lidcombe,NSW
Summary
Accomplished leader with a proven track record at Dimeo Cleaning Services, excelling in staff management and operations optimization. Spearheaded initiatives that significantly enhanced team performance and client satisfaction, leveraging skills in relationship building and team development. Demonstrated expertise in performance management, driving business growth and fostering a culture of continuous improvement.
Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.
Overview
13
13
years of professional experience
Work History
Area Manager
Dimeo Cleaning Services
06.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Site Manager
Dimeo Cleaning Services
06.2022 - 06.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Supervisor
Dimeo Cleaning Services
02.2016 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Army Officer
National Colombian Army
12.2011 - 05.2015
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Implemented measures to maintain high morale among troops, boosting retention rates within the unit.
Education
Advanced Diploma - Hospitality Management
Quality College of Australia
Sydney, NSW09.2023
Certificate IV - Certificate 4 in Commercial Cookery
Quality College of Australia
Sydney, NSW10.2022
Graduate Certificate - Human Rights
School of H.R And International Humanitarian Law
Bogota - Colombia07.2014
Logistics Management - Business Administration
Military Cadet School
Bogota - Colombia12.2011
Bachelor - Military Sciences
Military Cadet School
Bogota Colombia12.2011
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Performance Management
- Business Development
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Area Manager
Dimeo Cleaning Services
06.2024 - Current
Site Manager
Dimeo Cleaning Services
06.2022 - 06.2024
Supervisor
Dimeo Cleaning Services
02.2016 - 06.2022
Army Officer
National Colombian Army
12.2011 - 05.2015
Advanced Diploma - Hospitality Management
Quality College of Australia
Certificate IV - Certificate 4 in Commercial Cookery
Quality College of Australia
Graduate Certificate - Human Rights
School of H.R And International Humanitarian Law
Logistics Management - Business Administration
Military Cadet School
Bachelor - Military Sciences
Military Cadet School
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