Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Carlos Sebastian Ayala

Perth,WA

Summary

Exceptional customer service and interpersonal skills gained from experience in retail and hospitality. With experience in social media management and digital content creation, growing online communities and engaging audiences.

Overview

5
5
years of professional experience

Work History

Food and Beverage Attendant

InterContinental Hotel
Perth/Perth City, WA
09.2023 - Current
  • Provided personalized service, resulting in high guest satisfaction and positive feedback.
  • Upheld high standards of cleanliness and presentation, enhancing the dining environment and guest experience.
  • Efficiently coordinated guest needs and preferences with the front desk, improving room service efficiency and guest satisfaction.
  • Collaborated with team and management, consistently exceeding guest expectations and maintaining the hotel’s reputation for excellence.

Retail Assistant

Variedades Villamoreno
Villamoreno, Nariño, Colombia
01.2020 - 02.2023
  • Delivered expert product recommendations and exceptional customer service, enhancing customer satisfaction and driving sales.
  • Optimized inventory management, improving stock availability and reducing stockouts.
  • Ensured a clean and organized workspace, fostering strong supplier relationships and efficient operations.

Personal Brand

Sebastian Ayala - Marketing Digital
Youtube And TikTok, Online
01.2020 - 02.2023
  • Published over 60 educational videos on TikTok and YouTube, resulting in a total view count of 45k.
  • Taught marketing and business concepts, effectively communicating complex ideas to a diverse audience.
  • Analyzed viewer metrics and feedback to continuously improve content quality and relevance, ensuring high audience retention.
  • Collaborated with influencers and experts to conduct interviews, expanding reach and diversifying content.

Social Media Manager

Variedades Villamoreno
Villamoreno, Nariño, Colombia
05.2022 - 12.2022
  • Developed and executed social media strategies, taking the company’s social media presence from 0 to over 430 followers in 8 months.
  • Created engaging to increase brand awareness and engagement.
  • Monitored social media channels and responded to customer inquiries, improving customer satisfaction and engagement.
  • Analyzed social media metrics to track performance and adjust strategies, resulting in a steady increase in followers and engagement.

Education

Community Manager

Neobrand Academy
Online
06-2024

Certificate IV - Marketing And Communication

AILFE
Perth, WA
04-2024

BBA - Business Management

Universidad Del Valle
Cali, Colombia
01-2023

BBA - Marketing

Kaplan Business School
Perth, WA

Skills

  • Canva
  • Capcut
  • Office
  • Microsoft 365
  • Analytics
  • Customer service
  • Digital Marketing
  • Content creation
  • Leadership
  • Sales

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Food and Beverage Attendant

InterContinental Hotel
09.2023 - Current

Social Media Manager

Variedades Villamoreno
05.2022 - 12.2022

Retail Assistant

Variedades Villamoreno
01.2020 - 02.2023

Personal Brand

Sebastian Ayala - Marketing Digital
01.2020 - 02.2023

Community Manager

Neobrand Academy

Certificate IV - Marketing And Communication

AILFE

BBA - Business Management

Universidad Del Valle

BBA - Marketing

Kaplan Business School

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Carlos Sebastian Ayala