Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carly Kendall

Brisbane,Australia

Summary

A purpose-driven leader with extensive experience in strategic planning, operational management, and healthcare innovation across government and private sectors. Passionate about championing the voice of vulnerable Australians and delivering outcomes that are socially responsible, equitable, and impactful. Recognized for driving systemic change, fostering cross-sector collaboration, and aligning initiatives with policy objectives to achieve measurable outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Chief Executive Officer

Saorsa Health Australia
09.2024 - 11.2024

Redundancy taken due to market and economic challenges.

Healthcare Solutions Provider working with State and Federal Government to provide intermediate bed based care to ease hospital ramping, bed block and preventable patient admissions.

  • Senior Stakeholder Engagement including State and Federal Government Agencies, Media Enquiries and Ministerial Briefings
  • Managed high-performing teams to successfully execute corporate objectives and drive organisational success.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organisation.
  • Identified new revenue generation opportunities to diversify revenue streams.
  • Identification of strategic partners for mergers and acquisitions activities to expand the organisation's portfolio.

Systems Coordinator

Ability First Australia
10.2021 - 09.2024

Funded by the Federal Government Department of Health and Ageing to support all of Government target: No Younger Person should be living in Residential Aged Care by 2025.

  • Improved system efficiency by streamlining processes and implementing internal and external education programs for NDIS and hospital process.
  • Advocacy Leadership
  • Senior liaison between State and Federal Government Agencies influencing policy reforms, ensuring more socially responsible and equitable support systems for vulnerable populations.
  • Oversaw the development of high level documentation and proposals for a joint government agency task force that included senior representation from State and Federal Government

Hospital Liaison Officer

National Disability Insurance Scheme (NDIS)
01.2020 - 10.2021

Hospital Liaison Officers manage the supports needed across mainstream systems for safe and timely discharge of people with disability.

  • Crisis and Complex Case Management.
  • Senior Stakeholder Enagagement include State and Federal Government Agencies and Service Providers.
  • Reviewed patient assessments medical evidence
  • Facilitated successful transitions from acute care settings to rehabilitation facilities by effectively collaborating with external providers and advocating for appropriate levels of support based on individual patient requirements.

Service Delivery Response Team Planner

National Disability Insurance Agency (NDIS)
01.2019 - 01.2020
  • Provide supervision and leadership as a team leader to achieve outcomes for Scheme Participants in line with operational requirements.
  • Streamlined financial planning processes for NDIS Participants in accordance with the NDIS Act 2013.

Team Leader, Disability Client Services

Queensland Community Support Scheme
01.2015 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.

Public Trust Officer

Office of the Public Trustee
02.2005 - 10.2006
  • Managed complex portfolios for high-net-worth clients, optimizing their investment strategies.


Graduate Assistant Manager

Swire Shipping
01.2003 - 12.2004
  • Participation in training of all areas of business management and planning.

Education

Ba Business -

Queensland University of Technology
Brisbane, QLD
01.2003

Skills

  • Strategic Planning & Leadership
  • Healthcare Service Design & Delivery
  • Policy Development & Advocacy
  • Staff management
  • Risk Management & Governance
  • Crisis Response & Resilience Building
  • Senior Stakeholder Engagement
  • Negotiation

Accomplishments

  • Successfully negotiated $2M in funding for bespoke support services, improving outcomes for underserved Australians.
  • Designed scalable ICT solutions supporting healthcare expansion and data compliance.
  • Facilitated systemic change by influencing NDIS review processes and promoting socially responsible support systems.

Certification

  • Trauma informed care
  • Care and Needs Scale Assessment
  • WHOdas 2.0
  • Ongoing Needs Assessment Tool (ONI)
  • Dementia Awareness

Timeline

Chief Executive Officer

Saorsa Health Australia
09.2024 - 11.2024

Systems Coordinator

Ability First Australia
10.2021 - 09.2024

Hospital Liaison Officer

National Disability Insurance Scheme (NDIS)
01.2020 - 10.2021

Service Delivery Response Team Planner

National Disability Insurance Agency (NDIS)
01.2019 - 01.2020

Team Leader, Disability Client Services

Queensland Community Support Scheme
01.2015 - 12.2019

Public Trust Officer

Office of the Public Trustee
02.2005 - 10.2006

Graduate Assistant Manager

Swire Shipping
01.2003 - 12.2004

Ba Business -

Queensland University of Technology
Carly Kendall