Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Carly Merkel

Wandong,VIC

Summary

Dynamic Front of House Server with extensive experience at Kemps, excelling in order management and customer service. Proven ability to enhance guest satisfaction through attentive service and effective communication. Skilled in payment processing and food presentation, consistently contributing to a welcoming dining atmosphere and achieving high sales performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Server

Kemps
Wandong, Vic
03.2021 - 11.2024
  • Organized takeout orders for dine-in or pick-up customers.
  • Prepared drinks for customers according to recipes or special orders.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Maintained cleanliness of dining area, including tables, chairs, floors and counters.
  • Maintained accurate daily records of sales totals, labor costs and other pertinent information.
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Trained new employees to perform duties.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Restaurant Waiter

La Porchetta
Cranbourne, Vic
06.2016 - 08.2018
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Greeted customers, provided menus and answered questions about menu items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Provided exceptional service to high volume of daily customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.

Education

Year 11 Pass

Cranbourne Secondary College
Cranbourne, VIC

Skills

  • Order management
  • Payment processing
  • Customer service
  • Menu knowledge
  • Food presentation
  • Sales reporting
  • Time management
  • Hospitality Standards
  • Food safety standards
  • Food preparation
  • Safe food handling
  • Upselling

Affiliations

  • Gardening
  • Arts And Crafts
  • Cooking

Accomplishments

  • My Boss at Kemps would reward me with

Certification

  • Year 11 Pass
  • Certificate 3 in Early Childhood Development

Timeline

Front of House Server

Kemps
03.2021 - 11.2024

Restaurant Waiter

La Porchetta
06.2016 - 08.2018

Year 11 Pass

Cranbourne Secondary College

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Carly Merkel