Carly Scott
Gold Coast
Summary
Performance-oriented Regional Manager offering exceptional record of achievement 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
Program Support Worker
MCCGC
10.2023 - Current
- Achieved successful employment program outcomes by setting clear goals and monitoring progress regularly.
- Maintained a high level of confidentiality while handling sensitive information related to clients or organizational matters.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Facilitated successful transitions from the program to full-time employment by providing ongoing support and guidance during the job search process.
- Assessed client eligibility for various programs, ensuring they were matched with appropriate resources and services.
- Provided comprehensive guidance on resume writing and interview preparation, increasing client success in securing job offers.
- Developed customized employment plans for clients, tailored to their unique skills and career goals.
Salon Manager
Lashed Up And Beauty
01.2021 - 10.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Networked at various industry events to promote business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Regional Manager
Imagine That Photography
05.2014 - 10.2020
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed promotional plans to complement national sales initiatives.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Supported productivity increase and business growth through new hire training and mentoring.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Regional Manager
Gotcha Kids Photography
01.2011 - 09.2013
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Led daily, weekly and monthly coaching, counselling and feedback sessions.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Education
Certification - Lean Training And Kaizen Training Program
Shinko Management
Brisbane, QLD02.2015
High School Diploma -
Serc Training College
Ireland09.2007
A Level
Bangor Academy
Ireland08.2005
Skills
- Employee hiring and retention
- Business Development
- Problem-solving skills
- Strategic planning
- Relationship/team building
- Employee Development
- Staff Training and Development
- Customer Relations
Timeline
Program Support Worker
MCCGC
10.2023 - Current
Salon Manager
Lashed Up And Beauty
01.2021 - 10.2024
Regional Manager
Imagine That Photography
05.2014 - 10.2020
Regional Manager
Gotcha Kids Photography
01.2011 - 09.2013
Certification - Lean Training And Kaizen Training Program
Shinko Management
High School Diploma -
Serc Training College
A Level
Bangor Academy
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