Carly Witek
Melbourne,Australia
Summary
Results-oriented retail professional with a strong background in customer service and team management. Demonstrated expertise in maintaining positive customer rapport, resolving complaints, and achieving sales targets. Skilled in hiring, training, and developing staff, as well as implementing visual merchandise arrangements and maintaining inventory control. Excellent communication and problem-solving abilities, with a strong focus on attention to detail and multitasking.
Overview
20
20
years of professional experience
Work History
CASUAL RETAIL ASSISTANT
Uniform Group
Victoria , Australia
09.2023 - 10.2024
- Performed opening and closing duties, such as opening/ locking doors, activation / de activation of alarm system and counting register funds.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained merchandise on sales floor by stocking racks, counters, and displays.
- Utilized point-of-sale software to process transactions accurately and efficiently.
- Carried out cleaning duties throughout the store when necessary.
- Pick/ packed customers orders
- Processed returns and exchanges in accordance with company policies.
- Helped customers try on and fit uniforms
- Warehouse Stocktake
FRANCHISEE/ MANAGER
Mister MINIT
Chadstone, Australia
04.2005 - 07.2023
- Trained staff on customer service and repair techniques.
- Supervised inventory management and supply ordering processes.
- Implemented quality control measures for repair services.
- Conducted regular staff meetings to ensure team alignment and performance.
- Resolved customer complaints with effective problem-solving techniques.
- Coordinated training sessions for new employees on company policies and procedures.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Conducted regular meetings with staff members to ensure successful operations of the franchisee's business.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Managed budgets allocated for advertising campaigns designed specifically for each individual location owned by the Franchisee.
- Secured long-term accounts, managing sales plan activities to promote brand effectiveness.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on company procedures and customer service standards.
- Maintained inventory levels and ordered supplies as needed.
Education
DIPLOMA OF BUSINESS -
University of The Sunshine Coast
Sippy Downs, QLDHIGH SCHOOL DIPLOMA -
Mountain Creek State High School
Mountain Creek, QLDSkills
- Delegating Work
- Decision Making
- Problem Resolution
- Employee Development
- Documentation and Reporting
- Administration and Reporting
- Hiring and Training
- POS System Operation
- Product Knowledge Expertise
- Cross-selling techniques
- Product Merchandising
- Reliable and Responsible
- Excellent Communication
- Attention to Detail
- Positive Customer Engagement
- Team Cooperation
- Honest and Dependable
- Friendly and Helpful
- Multitasking
- Organizational Skills
References
References available upon request
Timeline
CASUAL RETAIL ASSISTANT
Uniform Group
09.2023 - 10.2024
FRANCHISEE/ MANAGER
Mister MINIT
04.2005 - 07.2023
DIPLOMA OF BUSINESS -
University of The Sunshine Coast
HIGH SCHOOL DIPLOMA -
Mountain Creek State High School