Carmel Reilly
Booubyjan,QLD
Summary
I consider myself to be a bright and outgoing person, what I can offer a potential employer is a hard-working reliable member of staff with excellent communication skills the ability to complete work in a nominated timeframe and the ability to work both as a team member and by myself.
Proven leader and dedicated Personal Carer at Bluecare, adept in fostering patient well-being and managing sensitive situations professionally.
Results-oriented professional with a proven track record at McDonald’s Kingaroy, enhancing team performance and customer satisfaction. I excel in fostering positive environments and achieving significant targeted outcomes.
Overview
9
9
years of professional experience
Work History
Personal Carer
Bluecare
09.2020 - Current
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients
- Recorded status and duties completed in logbooks for management.
- Liaised with key accounts to deliver targeted administrative household support.
- Scheduled daily and weekly care hours for client caseload.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Managed extensive documentation pertaining to patients'' conditions, treatments administered, vital signs monitored over time.
- Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
- Conducted regular risk assessments within patient homes in order to identify potential hazards or areas requiring modification.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
Console Operator
Wessel Petroleum Pty Ltd
09.2019 - 09.2019
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment..
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Cash till reconciliation and Cash banking.
Shift Manager
McDonald’s Kingaroy
01.2016 - 09.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
Graduate Certificate -
Murgon State High School
Murgon, QLDCertificate IV - Individual Support
TAFE Queensland
Kingaroy, QLDSkills
- First Aid
- Blue Card
- NDIS Yellow Card
- Police Check
- Management skill
- Reporting skills
- Computer skill
- Communication skills
Timeline
Personal Carer
Bluecare
09.2020 - Current
Console Operator
Wessel Petroleum Pty Ltd
09.2019 - 09.2019
Shift Manager
McDonald’s Kingaroy
01.2016 - 09.2019
Graduate Certificate -
Murgon State High School
Certificate IV - Individual Support
TAFE Queensland
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