Summary
Overview
Work History
Education
Skills
Certifcations
Timeline
Generic

CARMEN-CLOUDIA KHADAR

Lurnea

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

APS6 Risk Management Officer

ADHA
11.2023 - Current
  • Providing technical, professional and policy advice in the application of policy and procedures
  • Knowledge and compliance with certain policies and legislations (PGPA Act and PGPA rule)
  • Provide independent oversight to operational risk management activities.
  • Influenced appropriate risk management prioritization to promote strategic objectives while meeting operational risk program expectations.

EL1 Assistant Director, Governance Services A/g

ADHA
10.2023 - 11.2023
  • Knowledge and understanding of the Commonwealth legislation and policies
  • Reporting in areas such as risk management, business continuity, assurance, corporate governance and plans
  • Assisting in managing a range of governance initiatives
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

APS6 Project Officer

ADHA
01.2022 - 09.2023
  • Managing the connection of HI and MHR Production Access for the Software developer currently in the Aged Care Industry Offer.

Operations Support Officer/SME

Service NSW - WFH
07.2021 - 12.2021
  • Using SalesForce as the main program we assist applicants with their application for the Covid-19 Support grant for Small - Medium businesses who were struggling during Lock down.

Inbound Customer Service Representative

Insil
01.2021 - 07.2021
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Customer Service Agent/Administrator

Education and Care services
04.2020 - 12.2020
  • Provide services for many participants who are connected with NDIS.

Education

Certificate - Leadership Fundamentals

ADHA
Sydney, NSW
12.2022

Certificate: First Aid -

Affirm Training

Senior Secondary Certificate -

All Saints Catholic Senior

Certificate II: Salon Assistance -

TAFE NSW

Statement of Attainment : Introduction To Barbering -

TAFE NSW

Skills

  • Project Management
  • Training and development
  • Sales development
  • Negotiation Tactics Strategic
  • Planning
  • Reporting and documentation
  • Quantitative skills
  • First Aid/CPR
  • Bilingual

Certifcations

  • Security Guard with a 1AC license
  • Licensed Traffic controller
  • Valid White Card
  • First Aid/infection control competent
  • Leadership Fundamentals via ADHA

Timeline

APS6 Risk Management Officer

ADHA
11.2023 - Current

EL1 Assistant Director, Governance Services A/g

ADHA
10.2023 - 11.2023

APS6 Project Officer

ADHA
01.2022 - 09.2023

Operations Support Officer/SME

Service NSW - WFH
07.2021 - 12.2021

Inbound Customer Service Representative

Insil
01.2021 - 07.2021

Customer Service Agent/Administrator

Education and Care services
04.2020 - 12.2020

Certificate - Leadership Fundamentals

ADHA

Certificate: First Aid -

Affirm Training

Senior Secondary Certificate -

All Saints Catholic Senior

Certificate II: Salon Assistance -

TAFE NSW

Statement of Attainment : Introduction To Barbering -

TAFE NSW

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