Carmen Mellors
Community Care Worker
Hillcrest,South Australia
Summary
Dynamic Community Service and Youth Support Worker with a proven track record at Vinnies Women's Crisis Centre and Baptist Care South Australia. Expert in crisis intervention and client guidance, blending excellent communication skills with the ability to adapt to diverse situations. Achieved significant positive outcomes in client emotional support and behavioral management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Service Worker
Vinnies Womens Crisis Centre.
01.2022 - Current
- Support Clients in time of crisis.
- Complete and process Intake forms
- Communicate with Caseworkers and referred Stake Holders.
- Knowledge and understanding of Domestic and Family Violence
- Knowledge of trauma and its effects.
- Assisted SAPOL in routine investigations regarding Clients situations.
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with clients, fostering trust and open communication.
- Provided crisis intervention services to individuals experiencing emotional distress or critical situations.
Youth Support Worker
Baptist Care South Australia
03.2022 - 09.2022
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Behavioral knowledge to maintain safety during crisis moments.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
Education
Certificate 4 Youth Work
TAFE
Regency Park South Australia12.2021
Certificate 3 Community Services
Tafe
Regency Park, South Austraila04.2021
Skills
- Knowledge and ability to adapt to diverse situations
- Client Intake / Client Case Notes
- Youth / Client Guidance
- Excellent communication and empathy skills
- Time management
- Ability to facilitate behavior
- Coping techniques
- Supportive counselling techniques
- Knowledge of Microsoft office
- Teamwork
- Trauma-informed care
- De-escalation tactics
- Emotional support abilities
Certification
- Working With Children Check 2024-2029
- Aboriginal / Torres Strait Islander Cultural Competence
Course.
- Through Their Eyes Certificate
- First Aid Certificate 2025
- Trauma informed Aboriginal / Torres Strait Islander Cultural Capability Course
- Food Handling and Safety. Certificate.
Timeline
Youth Support Worker
Baptist Care South Australia
03.2022 - 09.2022
Community Service Worker
Vinnies Womens Crisis Centre.
01.2022 - Current
Certificate 4 Youth Work
TAFE
Certificate 3 Community Services
Tafe
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