Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Carmen Santi Trujillo

Summary

Social communicator with six years of experience in internal and external communications and social media management. Adept at managing customer inquiries and collaborating across teams to achieve cohesive project outcomes. Proficient in bilingual content creation and fostering engagement through strategic campaigns and effective community management, enhancing brand visibility and customer loyalty. Committed to cultivating teamwork and collaborative problem-solving to achieve organizational goals, leveraging communication skills to build strong relationships.

Overview

7
7
years of professional experience

Work History

Community Manager

Publicis Colombia
Bogotá, D. C.
09.2019 - 12.2022
  • Increased client engagement and brand visibility by managing social media channels.
  • Created bilingual content for web and social media, expanding overall audience reach.
  • Identified growth opportunities through comprehensive digital ecosystem benchmarking.
  • Executed strategic social media campaigns to enhance community engagement and loyalty.
  • Ensured timely responses to customer inquiries across platforms, promoting satisfaction and retention.

Connections Leader

TBWA Colombia
Bogotá, D. C.
09.2017 - 03.2019
  • Increased engagement across channels by leading agency's internal and external communications.
  • Boosted online presence through compelling web and social media content creation.
  • Enhanced media coverage with well-crafted press releases, improving brand visibility.
  • Fostered collaboration by coordinating successful events for clients and team members.
  • Ensured cohesive project execution by strengthening internal relationships through cross-departmental initiatives.
  • Promoted a positive team dynamic through encouragement of open dialogue and problem-solving.

Account Executive

MB Communications and Public Relations
Bogotá, D. C.
01.2016 - 11.2016
  • Enhanced media presence and engagement through publication of client news.
  • Organized commercial events to increase client visibility and foster networking opportunities.
  • Constructed a robust database, ensuring data accuracy and accessibility for stakeholders.
  • Delivered timely reports that supported strategic decision-making and improved client satisfaction.
  • Maintained database, streamlining client information management and improving data retrieval efficiency.
  • Provided consistent follow-up and monitoring to address client needs and build long-term relationships.

Education

Graduate Certificate of Business -

ICMS International College of Management
Sydney
11-2023

International Master’s Degree in Wild Animal Care for Zoos and Aquariums -

Educa Business School
Maracena, Granada - Spain
10-2022

Bachelor of Social Communications -

Pontificia Javeriana University
Bogotá, D. C.
11-2016

High School Graduate -

Colegio Helvetia
Bogotá, D. C.
06-2011

Skills

  • Dependable and friendly
  • Polite and cooperative
  • Organizational skills
  • Creative problem-solving
  • Resilience and calmness

References

  • Nicole Bishop, 0402 260 518

Languages

Spanish
Native/ Bilingual
English
Professional
German
Professional

Timeline

Community Manager

Publicis Colombia
09.2019 - 12.2022

Connections Leader

TBWA Colombia
09.2017 - 03.2019

Account Executive

MB Communications and Public Relations
01.2016 - 11.2016

Graduate Certificate of Business -

ICMS International College of Management

International Master’s Degree in Wild Animal Care for Zoos and Aquariums -

Educa Business School

Bachelor of Social Communications -

Pontificia Javeriana University

High School Graduate -

Colegio Helvetia

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Carmen Santi Trujillo