Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic
Carmen Thain

Carmen Thain

Alphington,Victoria

Summary

As a long-term employee with plenty of experience in a variety of roles within the business, I believe I am a strong candidate for the Permanent Part-Time roles advertised at Lush Northland. I am already familiar with the team, processes, and workplace culture at the Northland store and would love the opportunity to have more stability in my roster over the coming months. If successful in this role I will always bring a positive attitude to work, a willingness to learn from others, and excellent customer service that promotes long-term customers.

Overview

7
7
years of professional experience

Work History

Casual Sales Assistant

Lush Cosmetics
07.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Store Manager Trainee

Lush Cosmetics
03.2019 - 06.2021
  • Answered questions about store policies and addressed customer concerns.
  • Recruited, hired, and trained new staff in roles such as Sales Assistant and Supervisors at our Northland Store,
  • Interacted well with customers to build connections and nurture relationships.
  • Led by example showing excellent customer service skills and a positive attitude in the store.
  • Worked towards specific KPI's and communicated financial targets to team members along with strategies to achieve them.
  • Worked as a team with the Store Manager and Supervisors to ensure a positive culture in the store and to develop store goals.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, communicated with head office staff and manage stock ordering.


Supervisor

Lush Cosmetics
04.2018 - 03.2019
  • Applied strong leadership talents and problem-solving skills to maintain a productive store while management were not working.
  • Handled customer complaints, resolved issues, and assisted with stock management.
  • Provided excellent customer service and worked well as a team with other leadership members and casual staff.
  • Provided feedback to staff to enhance their performance and improve on customer experiences in store.
  • Took instruction from management and supported them with staff meetings and activations.

Sales Assistant

Lush Cosmetics
08.2016 - 08.2017
  • Helped customers locate products and provided excellent customer service.
  • Worked within a team supporting other staff and ensuring a positive work environment.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers.
  • Established rapport with customers using active listening and interpersonal skills.
  • Assisted with stock processes and deliveries.

Education

Bachelor of Education - Primary Education

La Trobe University
Melbourne, VIC
11.2025

Skills

  • Positive attitude
  • Understanding of KPI's and how to achieve them
  • Work well with others
  • Calm under stress
  • Care about staff and customers alike
  • Commitment to personal ethics and values

Referees

  

Fran O’Sullivan

Previous Store Manager, Lush Cosmetics Chadstone.
0419184745


Mark Lukaszewicz

Previous Store Manager, Lush Cosmetics Northland.

0434629506

Timeline

Casual Sales Assistant

Lush Cosmetics
07.2021 - Current

Store Manager Trainee

Lush Cosmetics
03.2019 - 06.2021

Supervisor

Lush Cosmetics
04.2018 - 03.2019

Sales Assistant

Lush Cosmetics
08.2016 - 08.2017

Bachelor of Education - Primary Education

La Trobe University

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Carmen Thain