Carmen Wood
Jordan Springs,NSW
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
33
33
years of professional experience
Work History
Fresh Convenience Manager
09.2025 - Current
- Returned department to base routines and processes to facilitate improvements across associated departments.
- Maintain cold chain processes to ensure food safety requirements have been met.
- Managed rostering changes to meet company expectations.
- Unloading from truck to coolroom using Electric Pallet Jack.
- Rostering team to meet needs of the business.
- Maintain team training standards and records to meet KPI.
Customer Service Manager
05.2015 - 09.2025
- Interviewed, hired and trained team to meet company objectives.
- Assessed departmental operations to determine areas for improvement and support.
- Improved Customer Service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted team with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers, and customer service team members to maintain a successful work environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Online Manager
08.2017 - 05.2019
- Demonstrated Leadership by making improvements to work processes and helping to train others.
- Resolved customer concerns with knowledgeable and professional approach.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
08.2011 - 08.2017
- Maintained Impeccable office organization to support efficiency, professionalism, and performance.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative team members in company policies, daily task execution and industry best practices.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Generated relevant paperwork and payroll reports.
- Managed payroll for temporary, hourly, and salaried employees.
- Entered corrected records into Kronos and added additional adjustments as required.
Store Services Manager
10.2002 - 08.2011
- Effectively Managed the ordering of supplies both for the front of house and back of house needs in the business.
- Accurately recording invoices and processing accounts payable.
- Facilitated daily Team Manager meetings to recognize wins within the store and discuss future learnings within the business.
- Co-ordinated with onsite and offsite contractors in order to secure adequate supplies to meet business needs for cleaning and trolley collection.
- Conducted regular food safety audits to ensure compliance to legislative requirements.
- Actively involved in the return to work of injured team members including, meeting with healthcare professionals to ensure a safe and timely return to previous role for the team member.
Store Services Manager
Woolworths
11.1992 - 08.2011
- During these years I held many positions working my way from checkout operator to Store Services Manager. I also had a family during this time whilst continuing my employment with Woolworths.
Education
Westport Technology High School
Port Macquarie, NSWCertificate IV - Celebrancy
Ausstralian Celebrations Training
Victoria Point, QLD05-2018
Skills
- Work prioritization
- Talent development
- Team work and collaboration
- Excellent time management skills
- Continuous improvement
- Public Speaking
- Verbal and written communication
- Complex problem solving
Timeline
Fresh Convenience Manager
09.2025 - Current
Online Manager
08.2017 - 05.2019
Customer Service Manager
05.2015 - 09.2025
Office Manager
08.2011 - 08.2017
Store Services Manager
10.2002 - 08.2011
Store Services Manager
Woolworths
11.1992 - 08.2011
Westport Technology High School
Certificate IV - Celebrancy
Ausstralian Celebrations Training