Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Hobbies and Interests
Certification
Timeline
Generic

Pearl Hodges

Maryborough,Vic

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fresh Convenience & Service Team Member

Woolworths
06.2023 - 02.2024
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Maintained a clean and organised workspace, contributing to a positive work atmosphere for both employees and customers.
  • Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
  • Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
  • Encouraged service members to provide meaningful service to customers and successfully complete shifts.
  • Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
  • Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.
  • Filled and provided customer orders within deadlines.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Upheld company values by delivering exceptional customer service experiences that fostered brand loyalty among patrons.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.

Store Team Member

Coles Supermarket
05.2022 - 09.2022
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Scanning customer products and placing them in bags.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers in self serve, removed empty receipts and replaced with a new roll, organised baskets and cleaning the area consistently.

Internship

Ditto Music
05.2022 - 07.2022
  • Completed tasks through an excel spreadsheet.
  • Recorded playlists and reports of artists and their new releases through Chartmetric.
  • Recorded information about artists' music releases and pitched them to Apple and YouTube Music.
  • Linked artists' music distribution channels to Soundcloud.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Contributed to positive work environment by actively participating in team-building activities.

Volunteer Night Runner

Music Victoria
05.2021 - 05.2021
  • Assisting performers and Music Victoria staff with load-out.
  • Meeting artists and presenters at stage door and taking them through to backstage.
  • Overseeing/serving food and drinks to event staff.
  • Maintaining refreshments and working with the functions manager to restock.
  • Maintaining cleanliness throughout back of house areas.
  • Assisting Melbourne Recital Staff to direct all members into the venue.
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.
  • Monitored supplies of key inventory items.
  • Ran errands for various employees throughout company.
  • Provided excellent customer service while meeting challenging time goals.
  • Maintained a professional demeanour while interacting with colleagues and clients during deliveries.
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
  • Conducted routine office errands, allowing other employees to focus on their primary responsibilities.
  • Greeted customers and provided outstanding customer service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Arranged tables and chairs for special occasions and events.
  • Offered product samples, answered questions and helped customers find items.

Volunteer Radio Assistant

Goldfields FM
01.2017 - 01.2020
  • Assisting my supervisor in running the station, speaking on air, selecting music and how to operate music production software provided in the studio.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.

Barista Work Experience

Goldfields Employment and Training Services
06.2017 - 06.2017
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Arts - Music

JMC Academy Melbourne
Melbourne, VIC
12.2022

High School Diploma -

Maryborough Education Centre
Maryborough, VIC
12.2020

Skills

  • Strong work ethic
  • Time Management
  • Attention to Detail
  • Cash Register Operations
  • Multitasking
  • Training and mentoring
  • Computer Skills
  • Excellent Communication
  • Understanding Customer Needs
  • Organizational Skills
  • Team Collaboration
  • Calm Under Pressure
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Microsoft Office
  • Team building
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Product and service knowledge
  • Goal Setting
  • Professionalism
  • Patience and composure
  • Customer Service
  • Decision-making capabilities
  • Flexible Schedule
  • Social skills
  • Adaptability
  • Continuous Improvement
  • Quality Control
  • Policies and Procedures Adherence
  • Cleanliness
  • Opening and closing duties
  • Adaptive and creative
  • Friendly and outgoing
  • Beverage Preparation
  • Cleaning and sanitizing
  • Problem-Solving
  • Reliable and Dependable
  • Customer Assistance
  • Patience and Empathy
  • Cooperative Attitude
  • Creative Thinking
  • Collaboration Abilities
  • Music Theory
  • Studio recording
  • Songwriting
  • Song Composition
  • Orchestra background
  • Mixing skills
  • Live Performances
  • Studio Recordings
  • Ear Training
  • Sight Reading
  • Solos and Ensembles
  • Vocal Arrangements
  • Acrylic painting
  • Visual Art Creation
  • Traditional drawing
  • Outlining and Shading
  • Adobe Photoshop
  • Adobe Premiere Pro
  • Sound Editing
  • Content Production
  • Creative Storytelling
  • Sight singing
  • Music Transposition
  • Improvisation

Personal Information

Date of Birth: 12/06/01

Accomplishments

  • Vicroads Probationary Licence 2023
  • JMC Academy Bachelor's Degree in Music with specialisation in Songwriting 2022
  • JMC Academy Student Representative Council 2021
  • JMC Academy Songwriting and Production 4-day course certificate 2021
  • The College of Sound and Music Production Certificate III 2020
  • Maryborough Education Centre VCAL completion certificate 2020
  • Maryborough Education Centre Newman Family Scholarship 2020
  • Maryborough Education Centre Goldfields FM 99.1 Scholarship Award 2020
  • Maryborough Education Centre VCAL Student of the Year Award 2020
  • Maryborough Education Centre Acknowledgement of Achievement Award 2020
  • Maryborough City Brass Band South Australia Competition 2019
  • Maryborough Education Centre Japan school trip 2019
  • Maryborough Education Centre Arts Most Improved Performer 2019
  • Maryborough Education Centre Goldfields FM 99.1 Scholarship Award 2019
  • Certificate of Excellence Goldfields FM 99.1 Work Experience 2019
  • Maryborough City Brass Band Bendigo Competition 2019
  • Maryborough Education Centre Brass Band Bendigo Competitions Society Concert Gold Award 2019
  • Maryborough Education Centre Citizenship award 2019
  • Maryborough Education Centre Student Representative Council 2019
  • Joined the Maryborough City Brass Band 2019
  • Maryborough Education Centre Secretary of the 2019 Student Representative Council 2019
  • Maryborough Education Centre School council award 2019
  • Goldfields FM 99.1 work experience award 2019
  • Maryborough City Brass Band A.J. (Jack) Harris Memorial Award 2019
  • Maryborough Education Centre VCAL Student of the Week Award 2019
  • Maryborough Education Centre Achievement Certificate Citizenship Award 2019
  • Maryborough Education Centre DoFoodSafely Assessment Award 2019
  • Maryborough Education Centre Brass Band Bendigo Competitions Society Concert Gold Award 2018
  • Certificate of Excellence Goldfields FM 99.1 Work Experience 2018
  • Maryborough Education Centre SRC Outstanding Citizen of the school scholarship Award 2018
  • Beacon Foundation Polish Program Award 2018
  • Maryborough Education Centre Achievement Award 2018
  • Joined the Maryborough Education Centre brass band 2018
  • Maryborough Education Centre Safe@Work Award of Attainment 2018
  • Maryborough Education Centre School Leader 2017
  • Maryborough Education Centre basic barista course 2017
  • Maryborough Education Centre Bigger Than HIPHOP create-change Award 2017
  • Maryborough Education Centre Assessment by Presentation Award 2017
  • Mordialloc College Student Representative Council Award 2016
  • LaTrobe University Tournament of Minds Certificate of participation Award 2016
  • LaTrobe University Tournament of Minds Central Victoria Regional Final Honours award 2016
  • Maryborough Education Centre Academic Excellence & Achievement-Endeavour Award 2015
  • Mordialloc College Academic Excellence & Achievement-Endeavour Award 2015

References

  • Chloe Harrison

Ensemble Coordinator at JMC Academy Melbourne

charrison@jmc.edu.au

1300 410 311


  • Sarah Hamilton

Co-founder at One of One (was previously CEO of Ditto Music)

sarah@golden-hour.me

0413 232 681


  • David Sutton

Principal at Maryborough Education Centre

David.sutton@education.vic.gov.au

0428 319 095 

(03) 5461 7900


  • Andrew Hodges

Goldfields FM 99.1 radio engineer

0410 880 942

(03) 5461 5376


  • Darryl Wagstaff

Band President

0419 531 966

Hobbies and Interests

  • Music
  • Cooking
  • Drawing
  • Video editing
  • Watching movies
  • Reading
  • Love of animals
  • Polite and well mannered

Certification

  • Responsible Service of Alcohol Program Refresher Course, Liquor Control Victoria for the Victorian Liquor Commission - 31 July 2024 - 2027
  • Responsible Service of Alcohol Program, Victorian Gambling and Casino Control Commission - 24 March 2022
  • Barista Basics, Goldfields Employment & Learning Centre - 24 June 2017

Timeline

Fresh Convenience & Service Team Member

Woolworths
06.2023 - 02.2024

Store Team Member

Coles Supermarket
05.2022 - 09.2022

Internship

Ditto Music
05.2022 - 07.2022

Volunteer Night Runner

Music Victoria
05.2021 - 05.2021

Barista Work Experience

Goldfields Employment and Training Services
06.2017 - 06.2017

Volunteer Radio Assistant

Goldfields FM
01.2017 - 01.2020

Bachelor of Arts - Music

JMC Academy Melbourne

High School Diploma -

Maryborough Education Centre

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Pearl Hodges