Carol Allen

• Oversee daily centre operations, monitor effectiveness in office management functions, reporting, debt control, recruitment, complaints management, workplace culture, financial reconciliation, HR platform implementation, WHS, staff onboarding, documentation maintenance, external liaison, Proda access, policy and procedure development, senior leadership team meetings, Onboarding of international Occupational Therapist's for Limited Registration for supervised practice plan's.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed policies and procedures for effective practice management.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Supervised team of 5 office personnel.
• Provided supervision and management to team of support personnel.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Created and implemented organizational policies and procedures.
• Provided training for newly hired team members on office procedures and computer system.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Responsible for administrative functions, governance of Electronic Medical records, operational procedures, coordination of over twenty Allied Health professionals and two general practitioners, sub-contractor agreements, service level agreements, billing advice, onboarding and induction, leadership and management of six administrative staff, remote management and support, compliance, meeting agendas and minutes, new centre establishment, stakeholder relationships, administration process manual, fiscal responsibility, financial reconciliation

Patient billing and invoicing, theatre booking coordination for Brisbane and Kingaroy clinics, financial consents, clinical record keeping, accounts payable, payroll for five employees and Superannuation contributions through MYOB business software, bank account reconciliation of two company accounts.

Bulk billing, clinical records coordination, fiscal responsibility, liaising with health service providers, documentation management, IT support, meeting preparation for consortium meetings, office supplies management for two independent centres, maintenance coordination for cleaning, London Fire and Safe regular maintenance of fire extinguishers duress alarm management, recruitment, training, safety for Business support staff and quality practices