Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Carol O'Leary

Ipswich,QLD

Summary

With a passion for animals and a knack for retail management, I thrive in my role as a team member in areas of Animal care and customer service.

My expertise lies in a customer based environment, ensuring efficient inventory management, and leading a dedicated team of customer focused individuals.

My journey in the Animal Retail industry has allowed me to combine my love for animals with my talent for effective leadership.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager

Karalee Pets & Produce
10.2016 - Current
  • Responsible for day-to-day operations, including both inventory management and customer service.
  • Store banking and paying of invoices.
  • Ordering and Invoicing of all stock.
  • Recruited, interviewed, hired and trained all employees.
  • Launched new products and services.
  • Comply with all company policies and procedures.
  • Managed budgets effectively, ensuring optimal financial performance.
  • Dispute resolution and mediation.

Sales Assistant

Shop 4 Pets
09.2015 - 10.2016
  • Collaborated with team members to achieve a efficient store environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Open & Closed regularly.
  • In charge of Aquarium section.

Team Leader

Best Friends
08.2014 - 09.2015
  • Opened & Closed regularly, as there was no Assistant Manager until after I left.
  • Manage a team and ensure that they are providing excellent customer service.
  • Handle customer complaints and resolve any issues that may arise.
  • Follow all company policies and procedures.
  • Knowledge of pet care and nutrition.
  • Ability to work independently and as part of a team.

Sales Assistant

Pet's Unleashed
06.2014 - 08.2014
  • In charge of husbandry.
  • Unload orders and re stock shelves.
  • Provide guidance and assistance to customers regarding the health and wellbeing for their pets.
  • Pick and pack stock for home deliveries.

Manager

Karalee Pets & Produce
09.2011 - 02.2014
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Established team priorities, maintained schedules and monitored performance.

Manager

Prestige Aquariums & Pets
01.2001 - 11.2010
  • Open & Closed independantly.
  • Managed a team and ensured their effective performance in providing excellent customer service.
  • Oversaw the inventory of pet supplies, ensuring proper stock levels and efficient ordering processes.
  • Implemented and maintained inventory management systems to optimise stock levels and minimise waste.
  • Conducted regular audits and quality checks to ensure compliance with store standards and regulations.
  • Handled customer inquiries, complaints, and feedback in a professional and timely manner.
  • Contributed to the overall success and profitability of the store through effective leadership and management practices.

Skills

  • Budget Management
  • Customer Service
  • Hiring and Training
  • Team Leadership
  • Emergency Response

Certification

  • LF Forklift Truck License - Expires 14/08/25
  • First Aid Certified- Issued 26/10/23

Timeline

Manager

Karalee Pets & Produce
10.2016 - Current

Sales Assistant

Shop 4 Pets
09.2015 - 10.2016

Team Leader

Best Friends
08.2014 - 09.2015

Sales Assistant

Pet's Unleashed
06.2014 - 08.2014

Manager

Karalee Pets & Produce
09.2011 - 02.2014

Manager

Prestige Aquariums & Pets
01.2001 - 11.2010

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Carol O'Leary